Items tagged with Outage

Facebook's services including its main website, Facebook Messenger, Instagram, and WhatsApp all suffered massive outages this week that left millions around the globe unable to connect. Facebook was quiet on the outage at first, only stating that a DDOS attack did not cause the outage. With Facebook offering no real insight into what caused the outage, speculation ran rampant. Possible causes for the outage were said to be an issue with an undersea cable or a BGP routing leak from a European ISP to a major transit ISP. The possibility that a BGP leak caused the outage was quickly ruled out. Facebook has now stepped up and offered the reason for the outage: it was all due to a server misconfiguration.... Read more...
Microsoft had issues with its datacenter near San Antonio, Texas yesterday -- some of which are still ongoing -- that led to some of the server and network infrastructure equipment operating in that facility to shut down, impacting multiple major cloud services for many of its customers. The cause was a lightning strike resulting from severe storms in the area that led to what Microsoft describes as a "power voltage increase that impacted cooling systems." With cooling systems being critical in a data center, the loss of cooling meant that Microsoft's automated data center procedures to keep data and hardware from being lost or damaged began a "structured power down process." By 11:40 AM Microsoft... Read more...
Google Docs has become the go to for many people in the business and personal world for collaborating on documents in the cloud. Normally you hit the Docs icon and start writing or open your saved documents in Drive and off you go. Yesterday, however, Google Docs was down, and people lost their minds. Reports indicate when people in affected areas tried to open a document all they saw was a "Trying to connect" alert. DownDetector.com offered up a handy little map that showed areas that were hit with the outage. According to that site Docs began having issues Wednesday at about 9 am PT. The areas hardest hit appeared to be on the east and west coasts, but many major metro areas were down across... Read more...
It wasn't just you, WhatsApp was down for about an hour this morning. The outage impacted global usage of the app, which boasts over 1.2 billion active users. The app is a primary means of messaging between friends and family, and those people were not happy with the outage. The outage was first noticed when the term "whatsappdown" was trending in countries like India. The app has a particularly large user base in developing nations like India, which is also its biggest market with 200 million users. India isn’t the only country where the downtime for the app was trending, it was also trending on social media in Pakistan, Britain, Germany, Brazil, Russia, Vietnam, and Myanmar according... Read more...
You may have noticed that auction site eBay was down for the count or slow loading for a period of time over the weekend. Don't worry, the problem wasn't on your end -- eBay's VP of Global Platform & Infrastructure Group, Sri Shivananda, issued an apology for the recent site troubles, adding that the company believes "unexpected power issues" are to blame. "First, on behalf of the company and our team, I apologize to the eBay customers affected by this incident," Shivananda said. "As a marketplace, we understand how important it is that we maintain a reliable platform for our buyers and sellers. We regret that today we didn’t meet the high expectations our customers have for us." Image... Read more...
It's been a rough week for broadband Internet subscribers. Last weekend, Charter Communications suffered a widespread service outage that affected customers in several states, and now Time Warner Cable is scrambling to fix an issue with its Internet infrastructure that also caused service disruptions across the United States. The good news here is that TWC's cable and Internet services are "largely restored," according to a Twitter post by Good Morning America. The cable giant is placing blame on "an issue with our Internet backbone" during routine network maintenance, whereas it's believed Charter may have been the victim of DNS hacking. Image Source: Flickr (Michael Dougherty) According to... Read more...
Facebook doesn’t go down all that often, but when it does it’s big news. The social network reportedly experienced an outage at approximately 1 a.m. PST that affected users all over the world. Users in countries including Australia, New Zealand, England, South Korea, India, were unable to access Facebook, instead seeing an error message saying "Sorry, something went wrong". The outage lasted about half an hour. Credit: Reuters/Thomas White “Earlier today, we experienced an issue that prevented people from posting to Facebook for a brief period of time,” Facebook’s APAC spokesperson Charlene Chian said.”We resolved the issue quickly, and we are now back to 100%.... Read more...
One has to wonder if Facebook is feeling any buyer’s remorse, as the messaging service the company just dropped $19 billion to acquire experienced an outage on Saturday, according to reports. WhatsApp didn’t provide much in the way of details beyond a pair of tweets that acknowledged the outage and then stated that service had been restored. “Sorry we currently experiencing server issues. we hope to be back up and recovered shortly,” reads the first. The second tweet, posted two and a half hours later, reads “WhatsApp service has been restored. We are so sorry for the downtime…” The outage wasn’t a terribly long one, but the timing of it was quite... Read more...
You've probably noticed, Gmail is down. It's not just down for you - it's down across the US and the world, with reports coming in from Europe, Canada, and India that one of the planet's largest email networks has suddenly failed. The only thing missing is any information from Google. Ironically, Google's App dashboard was one of the last places to get the news; the website showed Google Mail as being up when I began writing this story, then flipped to "Disrupted" partway through. Why? Who knows. Jokes about someone unplugging a server don't really apply, we're talking about a worldwide service with service in dozens of countries. Outages like this can be caused by anything from deliberate sabotage... Read more...
For some unlucky users, Yahoo's email service has been down for nearly a week. The problem first began at 10:27 PM PT last Monday, and since that time, Yahoo's team of engineers have been working feverishly to fully restore service. Things are taking longer than expected because the issue is "much more complex than it seemed at first," Yahoo chief Marissa Mayer stated in a apologetic blog post. According to Mayer, the problem was traced back to a specific hardware outage in one of Yahoo's storage systems serving 1 percent of its users. At the time, Yahoo expected to have things fully operational by 1:30 PM PT on Tuesday, less than 24 hours after the outage first began. "However, the problem was... Read more...
Yahoo's team of engineers are scrambling to fix a problem with the company's email service that is still affecting some users after more than 48 hours of downtime. Some Yahoo Mail users have been unable to access their email since late Monday night, and while Yahoo initially tried to dismiss the outage as something temporary for "scheduled maintenance," the company eventually fessed up that something else was going on after the problem persisted. "Some of our users have not been able to access their mail since 10:27 PM PT on Monday night, due to a hardware problem in one of our mail data centers," Yahoo's senior vice president Jefferey Bonforte said in a statement. "The issue has been harder... Read more...
Early this morning, Facebook experienced an outage, leaving many users unable to post status updates, leave comments, upload pictures, and more. According to Downrightnow, the site hit a service disruption, and as of the last update at roughly 8:15am EST, there were still widespread problems. There have been a couple of brief dips in service over the last day or so, as well. Facebook has yet to comment on the situation--maybe they were trying to post an update on Facebook (zing!)--but more important than being unable to post status updates and the like is the fact that Facebook’s messaging service was down, too. Many people have grown to reply on Facebook as a de facto email account (especially... Read more...
The sky isn't falling, but it sure feels like the web is falling apart lately. Last Friday, Google went dark for full 5 minutes, resulting in a 40 percent drop in Internet traffic and highlighting just how dependent we are on the company's various online services. Around the same time, Outlook.com went offline and stayed that way for three days before Microsoft was able to alleviate the problem, which turned out to be a failure in a caching service that interfaces with devices using Exchange ActiveSync. Capping off a forgettable weekend in cloud computing, Amazon suffered an outage yesterday that, according to various reports, lasted anywhere from 15 minutes to 40 minutes. During the outage,... Read more...
Imagine if, for whatever reason, Google one day decided to pull the plug on all of its operations and shut down its servers without notice. It wouldn't quite be what some imagined Y2K to be like, but given how popular Google services like Search, Gmail, and Docs are to the masses, it would be a shock to the Internet system if Google went dark. Such a scenario may never play out, though Google did suffer an outage over the weekend, one that lasted a full five minutes and saw everything from Google Drive to YouTube fell off the face of the web. Five minutes might not sound like much, but during the brief downtime, Internet traffic around the world plunged a whopping 40 percent, according to web... Read more...
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