Items tagged with Outage

Remember when that huge hack put Sony's PSN users out of a connection for what felt like an eternity? Sony offered some gifts as a peace offering, and now, it looks like Research In Motion is taking a note out of a book that no company looks forward to reading. Earlier this month, RIM's servers went on the fritz on a near-global basis, leaving tons of BB addicts out in the cold. Not exactly the kind of press RIM needed on a week where Apple was gearing up to sell 4 million of their iPhone 4S handsets. But now, the company has announced hat a selection of premium apps worth a total value of more than US $100 will be offered free of charge to subscribers as an expression of appreciation for their... Read more...
If you were unable to access your Netflix streaming service last night, don't feel bad, you weren't being singled out by a higher power. Instead, Netflix suffered yet another service outage on Tuesday night, this latest one lasting roughly four hours, according to reports. "Netflix is up and on as usual," Netflix spokesman Steve Swasey said in an email to subscribers. "Last night we had an unanticipated and rare technical issue that interrupted the service for about four hours, since fixed." Actually, South Park's intrepid news crew got it wrong. It was just Netflix that was out, not the entire Internet. The technical issue itself might be rare, but outages on Netflix are slightly more common.... Read more...
Blame it on older Windows clients. That's the verdict, forensically, from Skype's investigation into what caused the recent massive Skype outage. Skype is a P2P service, and relies on supernodes, which exist outside firewalls, for its directory service. The current Windows version of Skype is 5.0.0.156. However, a bug in 5.0.0.152 caused those clients to crash. Here's what Skype said: On Wednesday, December 22, a cluster of support servers responsible for offline instant messaging became overloaded. As a result of this overload, some Skype clients received delayed responses from the overloaded servers. In a version of the Skype for Windows client (version 5.0.0152), the delayed responses from... Read more...
Holiday shopping at one of the web's popular retailers was impossible for some European users over the weekend. Amazon's websites in Europe were down for more than half an hour on Sunday night. Although a group of activists by the name "Anonymous" had encouraged an online attack in an attempt to crash Amazon.com by overwhelming it with requests, the outage experienced by Amazon's European websites over the weekend was unrelated to any such attack. It appears the outage was caused by a hardware failure in the company's European data center network. According to a spokeswoman for Amazon, "The brief interruption to our European retail sites earlier today was due to hardware failure in our European... Read more...
Google's services outage today was apparently Google mucking with something on the backend, in a sort of "don't touch if it ain't broke" mistake. Admittedly, we're being snarky, as Google was working on something that definitely needs addressing, but it still made a major impact on systems around the world. It's the old "we are running out of IP addresses problem." IP addresses identify clients on the Internet, and IPv4, the current version has a limit of 4,294,967,296 possible unique addresses. The solution to the problem is IPv6, which has a limit of about about 3.4×1038 possible unique addresses. It's a move that has to be made eventually, but until now the necessity has been ameliorated... Read more...
If you had difficulties accessing your Comcast email over the weekend, you weren’t alone. The cable provider’s servers suffered some technical problems on Saturday that took the SmartZone email system down for several hours. Potentially millions of subscribers were without email during the outage. Comcast suffered a similar outage in October. This time, however, the company was very open with its customers, using its @comcastcares Twitter account and its blog Comcast Voices. Some customers continued to experience issues through Sunday. Frank Eliason, Comcast's director of digital care, tweeted frequently over the weekend to update customers regarding the outage. Comcast’s Twitter updates and... Read more...
Perhaps getting its inspiration from President Obama's joint address to Congress and the American people this last Tuesday, Google has decided to also increase its transparency with the public. In actuality, Google's decision probably has more to do with Tuesday's Gmail outage, which lasted for about two and a half hours. (The fact that both the President's address and the outage happened on the same day is surely just a coincidence... Although conspiracy theorists may say otherwise.)  Google Apps Status Dashboard - 2/26/2009Google's ubiquity (and some might argue, hegemony), means that many, many people rely on the services Google provides. So when one of more of these services become unavailable,... Read more...
When's the last time you remember your Gmail being down for longer than one or two seconds? And who's to say that glitch wasn't just your router acting up? Today, Google experienced a Gmail outage that was remarkably widespread and lengthy for its standards. It was so "severe," in fact, that the company actually made the outage public and pleaded for patience as it worked to put things back together. Starting at around 9:30AM GMT today (or really, really early on the East Coast of America), Google's monitoring systems alerted the company that "Gmail consumer and businesses accounts worldwide could not get access to their email." At that time, the team posted that they were "working very hard... Read more...
BlackBerry suffered another e-mail outage on Friday, but not one as severe as the April incident.  In fact, it is clear that BlackBerry has learned a good deal from their earlier outage as this time they seemed to have had an effective back-up in place that ensured no e-mails or text messages were lost.  It might seem odd to claim and outage when there were no messages losts, but the fact is that they didn't get delivered for hours.  But they did get delivered.Of course, things were a bit slow when the service was restored, but things appear to operating fine at the moment.So what caused the outage this time?  A glitch in the software.  Quite possibly the same software that crashed the entire... Read more...
No, it wasn't a bad Windows Update patch that caused the massive Skype outage that started last Thursday and continued into the weekend.  It was the semi-synchronized massive reboot across the globe, which exposed a bug in the Skype Code. On Thursday, 16th August 2007, the Skype peer-to-peer network became unstable and suffered a critical disruption. The disruption was triggered by a massive restart of our users’ computers across the globe within a very short timeframe as they re-booted after receiving a routine set of patches through Windows Update. The high number of restarts affected Skype’s network resources. This caused a flood of log-in requests, which, combined with the... Read more...
Skype isn’t commenting just yet on the major outage that has befallen the service.  Since the trouble began, Skype has ceased allowing users to download the client while they iron out what is believed to be a software issue.The problem started late on the 15th, when both log-in and connectivity issues struck the Skype.  Current estimates are anywhere from 12-24 hours before complete restoration of all services. “In an update on its Heartbeat page last night, Skype said the outage was caused by a "software issue" and expects the problem "to be resolved within 12 to 24 hours."The company also said that downloads of Skype have been temporarily disabled and that users should simply leave their... Read more...
In the immortal words of the late, great Kurt Cobain - all apologies... Sorry about the down time today folks.  We had a drive array acting up but all seems resolved now.  Cross your fingers the ghost has left the machine... Thanks!... Read more...
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