Items tagged with warranty
Google is finally responding to customer complaints over bulging Pixel 7a batteries by enacting an Extended Repair Program for the device. Pending eligibility, Google will replace affected batteries for free in select countries, while offering monetary appeasement options in others (further details below). It's good to see the company doing
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Don't you just hate it when the crown or action button on your fancy smartwatch just up and falls off after just a few weeks of use? What, that's never happened to you? Same goes for us, though apparently an owner of a Samsung Galaxy Watch Ultra was not so lucky. Even worse, however, the user claims to be getting the...
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The Federal Trade Commission (FTC) is cracking down on warranty policies that run afoul of the right-to-repair movement. As part of the crackdown, the FTC sent warning letters to eight companies detailing warranty term violations. In three of those letters, which were sent out to ASRock, Gigabyte, and Zotac, the FTC...
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Asus has pledged to improve its warranty RMA process after being taken to task for what could only be described as extortion. A series of reports, including an investigation by Gamers Nexus, showed that Asus repair centers have a nasty habit of demanding obscene fees to repair minor damage. The company says it's...
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Sometimes it only takes a little spark to ignite a fire, which then quickly spreads. Need proof? We're seeing this play out in real time, metaphorically, as major monitor players update their respective warranties for longer coverage and to explicitly guarantee against image retention, otherwise known as burn-in. The...
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Monitor makers are starting to catch on that when it comes to OLED displays, there's still concern among buyers about burn-in. And rightfully so, especially as it applies to gamers—persistent heads up displays (HUDs) can, in some instances, become permanently seared onto an OLED display (though there are numerous...
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If you follow hardware news at all, you are surely aware of the "exploding CPU" issue surrounding the Ryzen 7 7800X3D and certain Socket AM5 motherboards, particularly (but not exclusively) those from the ASUS ROG family. If you're not familiar, that's basically the gist of it right there: certain motherboards, when...
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It didn't take long for Nintendo to bow down to pressure from the Federal Trade Commission (FTC) with regards to its warranty practices. Back in April, we reported that the FTC has deemed "Warranty Voice if Removed" stickers to be illegal and said that it had warned six companies about anti-consumer warranty...
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Last month, the FTC stepped up and said that those "Warranty Void if Removed" stickers were totally illegal and ran afoul of the Magnuson-Moss Warranty Act. The FTC is now back and is telling six companies that they are in violation, giving the firms 30 days to clean up their acts or face potential legal...
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We've all seen those annoying "Warranty Void if Removed" stickers on electronics. They're normally either slapped over a screw silo or wrapped around where two pieces of metal/plastic join together to discourage you (or a third party) from opening up the device to tinker with it yourself. Well, the Federal Trade...
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Do you have an iPhone that is looking a little worse of the wear and needs serving at an Apple Store? Well, it might be good to know beforehand whether that cracked screen or potential water damage is covered under warranty. Thankfully, internal Apple documentation has leaked out that gives us a good look at what...
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If you have been eyeing the recently-introduced Honor 8 smartphone, you are in luck. Huawei is now guaranteeing two years of software and security updates for Honor devices. Huawei is the third largest telecommunications manufacturer in the world.
Most of its business comes from China, however, Google’s Nexus 6P...
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You have to hand it to HTC, the first company to build an Android handset (HTC Dream, otherwise known as the T-Mobile G1), for which it was handsomely rewarded. Samsung and Apple have stolen the smartphone show in recent years, but rather than pack it in and call it quits, HTC continues to build solid Android devices...
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Up until recently, you could purchase an iPhone from Apple (online or in an Apple Retail Store) and have a full 30 days to return it for a full refund, provided it was in new condition and repackaged with all of the original contents. According to Apple's revised return policy, you can still return an undamaged iPhone...
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As you might already know, OCZ Technology fell on tough times, filed for bankruptcy, and sold off virtually all of its assets to Toshiba. Following the acquisition, Toshiba launched OCZ Storage Solutions as a wholly owned subsidiary, a move that allows the hard workers at OCZ to continue pumping out solid state drives...
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You know that little strip in the iPhone that changes color to indicate when there’s been water damage? And how Apple avoided abiding by its warranties by noting that your iPhone showed water damage, even though you swore that you didn’t remember when or where it could have gotten wet? You weren’t...
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If you've been paying attention to Apple's most recent earnings reports, you'll probably be aware of two key points: one, the company's revenues continue to skyrocket, and secondly, China is increasingly important to that revenue increase. While Apple is typically viewed in a majorly positive light in North America, the company's image is...
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A Belgian consumer rights organization has announced it will take Apple to court over the company's failure to satisfactorily disclose EU-mandated warranty terms. According to European Union law, consumers are entitled to a two year warranty, free of charge. Apple, meanwhile, charges for an Apple Care warranty after...
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EVGA is rolling out a new and improved 'Global Warranty' policy designed to make it easier to have your graphics card or other EVGA brand computer part serviced without having to wade through a ton of red tape or jump through hoops, regardless of where you live. The big change is that the warranty no longer belongs to...
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If Hollywood has taught us anything, it's that aliens will attack us at some point. For every E.T. and Alf, there's a dozen War of the World derivatives. "To Serve Man" was a cookbook, after all, and that dates back to when the world was broadcast in black and white, forget about your fancy HDTV. This inevitable fact...
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Intel recently unveiled a special warranty plan that allows users a one-time replacement for a processor they inadvertently cook while overclocking, but it cost a (relatively) small fee--between $20-35, depending on your particular CPU. Gigabyte and CyberpowerPC have partnered to offer Intel’s plan, called the...
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Intel today unveiled a pilot program that provides warranty protection to overclockers in the event they get a little bit overzealous with pushing the pedal to the metal. For a fee, Intel will provide a one-time replacement of certain processors that were damaged by overclocking and/or over-volting. It's completely...
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