Items tagged with Comcast

Mesh routers are all the rage these days, as they allow users to ensure that their whole home is blanketed in Wi-Fi while maintaining peak speeds throughout. Comcast is getting in on the action with the official nationwide launch of its xFi Pods, which are rebranded Plume Wi-Fi extenders with its own special firmware backed in and accompany software. If you recall, Comcast invested in Plume last year, and the xFi Pods are the result of that partnership. The devices are hexagonal in shape and plug-in directly to a free electrical outlet. They are designed to spread Wi-Fi to dead zones in your home, or to simply extend coverage further on your property (i.e. installing a xFi Pod in your garage... Read more...
Over the past week, we've reported quite a bit about the rise of cord-cutting and how big cable and satellite TV companies are adapting to the changing landscape. Comcast in particular lost 96,000 customers last quarter, and is looking for new ways to stop defectors from moving to cheaper alternatives. Last week, Comcast responded by raising internet speeds out of the blue for customers in specific regions of the United States: Houston, Oregon, and Southwest Washington. We don't know if these areas in particular have seen heavy defections from Comcast's TV packages, but customers in these regions are seeing some massive increases in their internet download speeds.  What's even more... Read more...
There is a lot of turmoil going on in the cable TV market right now, with plenty of shakeups taking place. The wild swings in the marketplace and rise of companies like Amazon, Google, and Facebook with regards to video delivery is precisely why AT&T is looking to hook up with Time Warner to better compete. Quarterly earnings are in for some of America's top cable providers, and the numbers aren't looking good with respect to subscriber counts. Charter reported that it lost 122,000 video subscribers for its most recently completed quarter. What's interesting is that this figure is far above the 43,000 loss that analysts were predicting. Things weren't much better at Comcast, which lost 96,000... Read more...
Comcast is giving its Xfinity xFi customers more control over their home Wi-Fi network and those who access it with convenient, real-time push notifications. The notifications are sent to your smartphone, tablet and/or TV screen to let you know when a new device joins your network (i.e. xFi Advanced Gateway or another compatible xFi Wireless Gateway) or if your Wi-Fi settings have been changed (among other things). These new notifications are in addition to existing Xfinity xFi features like parental controls, and the ability to immediately pause internet activity at the push of a button. The notifications will alert you to the following changes: A new device joins your home network. Once identified... Read more...
TiVo's Rovi Corporation and Comcast are wrapped up in another legal battle with TiVo claiming that Comcast is violating patents that are held by Rovi and related affiliates. The lawsuit was filed in the U.S. District Court for the Central District of California and the U.S. District Court for the District of Massachusetts. In the suits, TiVo alleges that the Comcast X1 platform is infringing on patents that Rovi holds that have to do with the capability for a viewer to pause a show and resume playback on different devices. Rovi also claims that Comcast is infringing on patents that have to do with restarting live programming in progress, advanced DVR recording features and advanced search and... Read more...
Picture this—your parents just moved to a new location, ordered Internet service, and are having trouble setting it up. What do they do? They call you, of course, for help in configuring their fancy new broadband equipment. That is one of the things Comcast set out to change with its new xFi Advanced Gateway, a high-speed DOCSIS 3.1 modem and router built into a single, decorative device that doesn't look nerdy, and doesn't require one to configure it. The most confusing part of the whole deal is not the equipment, but the terms. Let's clear that up. Xfinity xFi is a service Comcast offers that helps users configure and manage their wireless devices. This can be done through an app from... Read more...
If you've been having trouble accessing some of your favorite websites, or accessing the internet at all, you're not alone. It appears that Comcast's Xfinity internet service is experiencing nationwide outages that are affecting large swaths of its customer base. Some of the major cities affected by the outage include Chicago, Seattle, Houston, Boston, New York City and San Francisco -- these represent some of the most densely-populated cities in America. DownDetector.com has a live look at Comcast's current connectivity woes, which you can see here: For its part, Comcast has provided an update on the situation, but doesn't currently have an ETA for when service will be fully restored: Some customers... Read more...
Monopolies and wild animals are similar in that when you corner them, they will attack. While a bear will eat you, the big telecom monopolies that exist in many states will attack with money spent trying to block anything that might mean more competition for their services. In many areas of Colorado, Comcast is the only option for broadband internet and the company has famously bad customer service and strict data caps on usage. The problem is that there is little or no choice in many areas of the state, and many other states face the same issues. Fort Collins, Colorado, a city of about 150,000 people north of Denver, has a ballot open that would begin talks about the potential for a municipal... Read more...
When you think of the availability of high-speed internet access in the United States, not many people have a wide range of options to choose from. You might have one large cable provider (i.e. Comcast, Charter) to choose from, and if you're lucky (if you can call it that) a second-tier option like AT&T DSL. Customers would like choice when it comes to internet service providers, but big telecoms coupled with local and state governments often get in the way of those aspirations. However, two cities are looking to take the fight to big telecoms by proposing that they build their own fiber internet networks that would service their respective communities. Those two cities are Seattle,... Read more...
If you want a smartphone that can last all day on a charge, and don’t necessarily care about having the all latest high-end features, LG has a new phone that might be right up your alley. Appropriately named the X Charge, the mid-range smartphone’s claim to fame is its monstrous 4,500 mAh battery. For comparison, the recently released Motorola Moto Z2 Play features a 3,000 mAh battery while the incredibly popular Samsung Galaxy S8+ has a 3,500 mAh battery. LG says that the X Charge can “last an entire weekend before needing to recharge”, which could make it a great companion if you need it in a pinch on a weekend camping expedition or are simply prone to forgetting to recharge your phone... Read more...
Google’s motto previously was “Don’t be evil” but it seems as though Comcast might need to take up that slogan soon. Telecom Cable, a small ISP in Texas, is claiming that Comcast resorted to outright sabotage to cripple its business in 2015.According to a lawsuit [PDF] filed in Harris County, Texas, Telecom Cable alleges that Comcast retaliated against it by destroying its networking infrastructure in the Weston Lakes community. The suit claims that Comcast and its contractors destroyed Telecom Cable’s lines despite the fact that they were clearly marked (above ground) with orange paint and “buried cable” flags. Telecom Cable co-owner Anthony Luna had even mailed Comcast a map of its network... Read more...
We're living in a mobile world folks, and you might as well embrace it. The alternative is to reminisce about the good ol' days while yelling at the kids on your lawn, only they won't hear you because they're too busy texting and sending Snapchats on their mobile phones. But I digress (slightly). The point here is that mobile is the present and the future. Even home networking is not immune—Comcast has rolled out a new cloud-based service that allows users to customize their home Wi-Fi through a mobile app. Comcast is not breaking new ground in this regard. Several router makers already offer this type of functionality, including Asus, Linksys, and Netgear. Comcast simply joins the fray with... Read more...
Comcast does not have a stellar reputation for customer service. Just the opposite, it is one of only two companies to be voted by Consumerist readers as the "Worst Company in America," earning the blog's not-so-coveted Golden Poo award in 2010 and again in 2014. Comcast made a vow to change that perception, and there is evidence its efforts are paying off to some degree. Yeah, we're as surprised as you are. After all, this is the same company that made headlines when one of its representatives changed the billing name of one of its customers from Lisa Brown to "A**hole Brown" after she decided to downgrade her service. In other instances of customer disservice, billing names were changed to... Read more...
  During his eight years in office as President of The United States, Barack Obama was often the target of barbs from once presidential hopeful (and former Arkansas Governor) Mike Huckabee. But today, we learned that there is only but so much torture that Huckabee can take, and there is at least one entity out there that is more deplorable than Obama in his eyes — folks, let’s give it up for Comcast! Huckabee took to Twitter to blow off some steam after Comcast missed a scheduled appointment to fix service issues. He started off by going for low-hanging fruit, comparing Comcast to United Airlines… yikes. Is @comcast the United AL version of cable/internet/phone? Has anyone else had DEPLORABLE... Read more...
Comcast has just announced its new unlimited wireless service, Xfinity Mobile. The service supposedly provides “America’s largest, most reliable 4G LTE network along with Comcast’s 16 million WiFi hotspots to provide consumers with a better wireless experience, for less money, on today’s most popular devices.” Xfinity Mobile customers will be able to take advantage of Comcast’s WiFi hotspots when available, and Verizon Wireless’ cellular network coverage when needed. Greg Butz, president of Comcast Mobile, remarked, “We’re doing mobile differently by bringing our customers the best networks and a product designed to save them money in an increasingly data-driven world. Mobility is more important... Read more...
When it comes to a bill that was passed both in the U.S. House and Senate that would kill off FCC rules pertaining to internet privacy, consumers are understandably somewhat upset and confused about what this all actually means. The FCC rules, which were ratified late last year, would require internet service providers (ISPs) to gain consent from customers before sharing or selling web browsing data and other identifiable information with third-parties. Lawmakers in the majority argued that the FCC overstepped its authority and that ISPs were being subject to regulations that don’t apply to companies like Google and Facebook (which both make money based on customer behavior via ads). However,... Read more...
Do you enjoy streaming television shows, but have not settled on just one package? Rumor has it that Comcast will launch app-based Xfinity Instant TV in the next few months. The IPTV service will include a number of packages and target broadband subscribers who do not pay for a traditional cable or satellite television package. There are not too many details about the packages yet, however, the service is expected to be a no-contract offering without “truck rolls” (equipment for a service delivered by a network operator). The packages will likely range between $15-$40 USD and include add-ons for channels like ESPN. Comcast could also potentially develop a version of Xfinity Instant TV that does... Read more...
Google Fiber just can’t a break these days. Just yesterday, we reported that parent company Alphabet is contemplating laying off additional employees and that plans to expand the gigabit internet service to 10 additional markets have been put on indefinite hold. Part of Google Fiber’s tender wounds are likely self-inflicted, with the company perhaps biting off more than it can chew at a time when it comes to deploying fiber in major markets across the United States. On the flip side, much of the damage has come from entrenched players like AT&T and Comcast which have been fighting to prevent Google Fiber from expanding. Nearly a month after Charter sued Louisville to slow down Google Fiber... Read more...
Comcast's insistence on strapping data caps on customers seems to be at odds with advances in technology as a whole, but tough luck if you're an Xfinity customer, you might getting one anyway (depending on where you live). Remember those 1-terabyte trials Comcast's been trialing in select markets? It's now ready to deploy 1TB (1,024 gigabytes) data caps to a bunch more Xfinity customers across the nation. According to Comcast, more than 99 percent of its customers don't use a terabyte of data on a monthly basis Those who do go over the data limit will be charge $10 for additional 50GB chunks of data (the first two times it happens are free), not to exceed $200 in added data charges per month... Read more...
It turns out the rumors you might have heard about Comcast getting into the wireless phone space were true. Comcast boss Brian Roberts confirmed as much today by announcing plans to partner up with Verizon to launch its own brand wireless service by the middle of next year, effectively making it an MVNO (mobile virtual network operator). There are several hundred MVNOs operating in the United States. The most popular ones tend to be owned by major wireless carriers, such as Boost Mobile (Sprint), Cricket Wireless (AT&T), and MetroPCS (T-Mobile), but that won't be of much concern to Comcast—both it and Verizon enjoy tremendous brand recognition and could make a big splash in the MVNO sector.Image... Read more...
It looks as though Google is having a hard time overcoming the obstacles standing in the way of deploying Google Fiber in Nashville, Tennessee. When we last touched on the story, Google Fiber was lobbying to push “One Touch Make Ready”, which would allow Google to move Comcast and AT&T equipment installed on utility poles as needed — using approved personnel — to speed up fiber deployments throughout the city. Needless to say, Comcast and AT&T weren’t happy about the thought of a third-party manhandling its equipment, let alone the thought of another competitor entering the market. One operative close to the entrenched players told Nashville Scene earlier this month, “Just because you... Read more...
Congratulations people of Chicago, Comcast just expanded the availability of its 1-gigabit broadband Internet service to your area. That sounds like reason for celebration, right? It should be except that compared to same service in Atlanta and Nashville, it costs twice as much for the speedy Internet connection. In Atlanta and Georgia, Comcast offered new customers willing to commit to three years of service a rate of $70 per month. Those who wanted no part of a long-term contract could pay $140 per month, which is what Comcast is charging for its 1Gbps service in Chicago. Unfortunately, Comcast isn't making the same discounted offer to Chicago residents, though they're effectively paying double.... Read more...
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