Items tagged with (NASDAQ:CMCSA)

Comcast has spent the past year extolling the benefits of its proposed merger with Time Warner Cable, but many in the tech industry and plenty of customers aren’t so certain that a merger is the right way to go. As we’ve seen time and time again, Comcast’s customer service is often atrocious and Time Warner Cable isn’t much better. Both companies have been slow to innovate when it comes to offering customers new services and faster Internet speeds and when they do, it’s only because newer competition — like Google — forced their hand. It is now looking like the U.S. Department of Justice (DOJ) is the latest to jump on the anti-Comcast bandwagon, and with good reason. According to a new Bloomberg... Read more...
Google Fiber offers a bunch of awesome benefits to its customers that makes the rest of us jealous: 1Gbps speed - down and up - unlimited bandwidth, and fair pricing. There's another benefit though that might not be as obvious: it kicks other ISPs into gear. This is something that can both please and anger people. If you're in a Google Fiber area, any effect the service has on the competition is a good thing. But as an outsider, it's frustrating because not only do you not get access to Google Fiber, but you also don't get access to the lower rates or better speeds your own ISP is offering in that area. Take this, for example. In late January, we reported that Google Fiber would be rolling out... Read more...
Google Fiber (and to perhaps an even greater extent, municipal broadband) has existing players in the broadband market scrambling to step up their game. Earlier this year, Google announced that it would bring its 1 Gbps Google Fiber Internet service to the Charlotte, NC area. Now, Time Warner Cable (TWC) is countering Google’s move into its service area with free speed boosts for customers. Customers currently signed up for Roadrunner Standard (15 Mbps), Extreme (30 Mbps), and Ultimate (50 Mbps) will receive free upgrades to 50 Mbps, 200 Mbps, and 300 Mbps respectively. It’s interesting that TWC is able to add these significant speed upgrades with absolutely no additional charge, and makes us... Read more...
If you have an opinion that many would deem illogical, what do you do? You go find other people who think just as illogically, of course. Power in numbers, as they say. That can go for a sibling battling with another sibling over who took the last of the cupcakes just as well as it can for mega corporations like Comcast which argue that a monopoly is a good thing. Comcast's desire to absorb Time Warner Cable has been a hugely debated topic, with many believing it'd harm innovation and work against consumers, while others -- those on Comcast's side -- state the exact opposite. I say if you have any doubt about which side you're on, just consider how Comcast handles itself now. Need examples? You... Read more...
Google and AT&T have been slowly rolling 1Gbps fiber Internet services across the United States. Google struck the first blow when it launched Google Fiber in Kansas City, Kansas, and AT&T has followed suit as Google Fiber’s shadow in many markets (and in markets where Google is not already available, AT&T has seen fit to price gouge customers). Now, both AT&T and Google are about to get some competition from Comcast, which is set to launch an even faster fiber-based service this year starting in Atlanta, Georgia. Starting next month, 1.5 million Atlanta metro area residents will have access to Gigabit Pro, Comcast’s fiber Internet service that will offer symmetrical (upload/download)... Read more...
Comcast Cares… about its image. Comcast has never ranked highly when it comes to customers satisfaction and is a two-time winner of The Consumerist’s “Worst Company in America” title. The broadcasting/telecommunications giant has come under immense fire in recent months for the way it has treated customers, including changing one customer’s name to “Asshole Brown” on their bill and missing 14 scheduled appointments to install service at a residence. The last incident resulted in Comcast CEO Brian Roberts having a “stern talking to” from him momma. These stories have been a thorn in the side of Comcast, as they usually start out small with an angry tweet from a customer and then go viral as news... Read more...
Comcast is one of only two companies (EA being the other) to be voted by readers of The Consumerist as the "Worst Company in America" on multiple occasions. It's fair to say the cable giant has an ongoing image problem, and Comcast isn't helping itself any by continuing to tick off subscribers, this time by preventing them from accessing HBO Go on their PlayStation 4 consoles. Much to the initial delight of PS4 owners, the HBO Go app arrived on the console on Tuesday. All a user has to do is authenticate the service through a cable or satellite TV subscription and they're good to go. While the service is working great for subscribers to AT&T,... Read more...
It was a year ago this month when cable giant Comcast announced that its board of directors approved a definitive agreement to acquire Time Warner Cable (TWC) in a deal worth about $45 billion. Given the size of the two companies, the possibility of joining forces immediately drew anti-competitive concerns, though a year later, Comcast is confident the deal will get done.As U.S. regulators continue to look into the deal and what impact a merger of two of the largest cable companies in the country would have, Comcast Chief Executive Officer Brian Roberts said during a conference call that there's a lot of information gathering taking place between both sides.Presumably that also includes listening... Read more...
If you’re a Comcast customer, we’re sorry. The company has drawn the ire of many Americans over the years for its poor customer service and generally unprofessional employees. In fact, Comcast took top honors as Consumerist’s Worst Company in America for 2014 (let’s give it up for the two-time winner).  In the midst of its campaign to secure approval for an acquisition of rival Time Warner Cable, stories have popped up in recent weeks detailing how customer service reps have sunk to new lows to humiliate customers. One customer had the name on her Comcast bill changed to “Asshole Brown” after attempting to downgrade her service. Other customers have found their names changed to “whore”,... Read more...
Just when you thought Comcast employees couldn’t get any scummier, they have to go and top themselves with even more rude and childish behavior. On Thursday, we brought you the story of Lisa Brown, who simply called into Comcast to downgrade her service, as her family was undergoing financial hardships. Instead of promptly complying with Mrs. Brown’s wishes, a retention specialist attempted to persuade her to sign a new two-year contract and continue paying for service that she couldn’t afford. And to make matters worse, a Comcast employee changed her husband’s name on the account from Ricardo Brown to Asshole Brown. Talk about “courteous” customer service. Even though Comcast has been notorious... Read more...
Comcast is not exactly a well-liked company in the United States, and that’s putting it nicely. In fact, Consumerist readers ranked Comcast as the Worst Company In America for 2014 (making it two-time winner… err loser). As Comcast ratchets up its lobbying efforts to win approval for its acquisition of Time Warner Cable, the unnerving shadiness of the company continues to emanate from its pores.The latest chapter in the Comcast saga comes to us courtesy of consumer advocate Christopher Elliot. He details the story of Lisa Brown, who had a nasty run in with the company. After her family was experiencing financial difficulties, she made the fiscally responsible move of contacting Comcast to cancel... Read more...
At present, Google and AT&T are the two companies making the most noise about gigabit Internet service for consumers. It's high time other ISPs jump on board as well, don't you think? If you agree, you'll be happy to know that Comcast and Liberty Global (a major ISP in Europe) are two other Internet companies with gigabit service on the roadmap. Broadcom has reportedly begun sampling its first DOCSIS 3.1 chip (BCM93390), which enables gigabit Internet service, as well as makes it possible for consumers to shovel 2Gb/s of wireless data in their homes. In turn, Comcast and Liberty Global have both vowed to support the technology that Broadcom's new chip brings to the table. Neither one promised... Read more...
Last year, Comcast announced that the company was deploying its Xfinity Home Hotspot initiative that would turn a user’s home router into a public hotspot. However, the initiative was met with criticism and a pair of Comcast customers is suing the company claiming that the imitative poses risks to subscribers and that Comcast’s actions were carried out without their permission. The suit was filed in the US District Court in Northern California by Plaintiff Toyer Grear and daughter Joycelyn Harris. They are seeking to give their suit class action status for all Comcast customers whose wireless routers double as Xfinity Wi-Fi hotspots. “Without authorization to do so, Comcast users the wireless... Read more...
Few things are as annoying as waiting for a cable technician to arrive. You know the drill -- you call customer service to schedule an appointment and the person on the other end of the line says a technician will arrive on Thursday sometime between 7:00 AM and the year 2020. Well, there goes your day, right? Perhaps not -- Comcast has a new app that will let you know precisely when a technician is scheduled to arrive so you can go about your normal business. "This is how it works. Customers with scheduled appointments will be alerted through our app when our technician is about 30 minutes away from arriving at their house, and will be able to track this technician’s progress on a map," Comcast... Read more...
Comcast is one of two companies to have earned Consumerist's "Worst Company in America" title on more than one occasion (once in 2010 and again this year, 2014), and it looks like the company is lobbying for a third title. That is, unless there's another explanation as to how the cable giant can claim (seemingly with straight face) that it's in agreement with President Barack Obama for a free and open Internet. In case you missed it, Obama issued an open letter to the FCC urging it to enact strong net neutrality rules and to reclassify Internet service as a utility, all in support of a free and open Internet. He made clear that he's against things like paid fast lanes and throttling speeds, and... Read more...
The concept of net neutrality has been a hot-button topic over the past few years, particularly as evidence by fundamental ISP misconduct that has grown more prevalent. In addition, an increasing number of customers have found themselves caught in the crossfire between two huge corporations (ISPs and content providers especially) with little to no recourse... Net neutrality is an attractive concept, particularly if you've followed the ways the cable and telco companies have gouged customers in recent years, and I'm a fan of the idea on some level -- but only to a limited extent. There are two problems with net neutrality as its commonly proposed... Net Neutrality Won't Fix ISP Throttling, Here's... Read more...
The concept of net neutrality has been a hot-button topic over the past few years, particularly as evidence by fundamental ISP misconduct that has grown more prevalent. In addition, an increasing number of customers have found themselves caught in the crossfire between two huge corporations (ISPs and content providers especially) with little to no recourse. Net neutrality, as it's generally explained, is the idea that no company should be allowed to treat traffic differently than other traffic. Information should flow with equal priority and consumers shouldn't end up paying more for "priority service" on certain applications.                     ... Read more...
We've covered the battles between ISPs and various large-scale content providers multiple times before. From deliberately throttling Netflix users to older spats that prevented Time Warner customers from watching cable channels they'd legally paid for, these kinds of disagreements are common in America these days. A new report from M-Lab, however, illustrates the degree to which these battles can impact all of an ISPs customers, including those who don't use video on demand services like Netflix. Details on how M-Lab configured its tests are available in this PDF, but the company ran its benchmarks and monitoring by setting up multiple access points within a single location and testing network... Read more...
While the Federal Communications Commission sorts through all the feedback and arguments regarding net neutrality and internet fast lanes, Senate Judiciary Committee Chairman Patrick Leahy has been taking a more direct approach. Recently, Leahy sent a letter to Comcast executive vice president David Cohen pressuring the company to make assurances that it will continue to support the old net neutrality rules and implement additional protections. During Comcast’s merger with NBC-Universal, it agreed to follow the old net neutrality rules until 2018 in order for the deal to go through. But that isn’t enough for Leahy, who looks at the old net neutrality rules as a “minimum level... Read more...
Good news for Comcast customers who have to travel a lot of live with someone who hogs the TV. Comcast has announced that it is rolling out its X1 DVR with cloud technology with the purpose of making it easier for customers to keep up with their shows. The X1 DVR comes with some new features that includes the ability to stream recordings to mobile devices and computers through the Xfinity TV app or Xfinity TV website. Users will also be able to download recorded shows and movies to their mobile device whenever they are connected to the internet. "These new features give our customers more flexibility for watching their favorite shows and movies in and out of their home," said Comcast general... Read more...
Netflix has been butting heads with cable companies over tolls the latter want to charge in exchange for guaranteeing that Netflix's streaming content makes it into homes without any hiccups. So, it doesn't come as much surprise that Netflix is one of the first in line to publicly oppose Comcast's proposed buyout of Time Warner Cable (TWC), which if approved would see the merger of the two largest cable operators in the U.S. The streaming service made public a redacted version of its petition to deny the acquisition. At the heart of Netflix's petition is the creation of a combined entity that would give Comcast and TWC "the ability to turn a consumer's Internet experience into something that... Read more...
Comcast is trying out a little something new this back-to-school season. At select colleges, Comcast will offer its "Xfinity On Campus" service that lets college students watch live TV and On Demand content on their Internet enabled devices, including laptops, tablets, and smartphones while on campus. Students don't have to pay any extra for the service -- it's included with room and board if they're living in on-campus housing. Starting this fall, Xfinity On Campus will be available at Bridgewater College, Drexel University, Emerson College, Lasell College, and the University of Delaware. In addition, Comcast says several schools will trial the service this fall, including Massachusetts Institute... Read more...
Prev 1 2 3 4 5 Next