Updated 10/11/2016 @ 8:11am
Samsung has announced that it is ending all production and sales of the Galaxy Note 7. The company issued the following statement: "Taking our customer’s safety as our highest priority, we have decided to halt sales and production of the Galaxy Note 7.” Our original piece continues below:
Not long after, it was reported that Samsung was temporarily halting Galaxy Note 7 production to comply with safety regulators in China, South Korea and the United States. Now, Samsung has issued what amounts to another global recall for the Galaxy Note 7. Even though Samsung doesn’t call it a recall, the company is asking that ALL Galaxy Note 7 devices — original and replacements — be taken out of commission.
The company wrote the following in a blog post:
We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.
At this point, one could surmise that this signals the end of the Galaxy Note 7 as we know it. There was some hope for the smartphone following the first recall and the swift reaction by Samsung. However, even those well-meaning actions by Samsung were met with condemnation, because the company didn’t go through official channels to get defective phones out of circulation in an orderly fashion.
Now that the replacement devices are also being recalled, there’s likely no chance that Samsung will pour resources into reworking the Galaxy Note 7 again to truly make it safe. The damage has already been done to both Samsung’s reputation and the reputation of its Galaxy devices. The only logical path now is to move forward, and we’re all eager to see where Samsung goes from here and how the company recovers.
After all, it's not how many times you fall, but how you get back up that matters.
We're also highly interested in getting an inside look at where things went wrong at Samsung, on both the original design of the Galaxy Note 7 and unfortunately also its explosive replacement.