Samsung Galaxy Note7 Recall Raises Concerns At U.S. Consumer Product Safety Commission

While Samsung's Galaxy Note7 has proven itself to be an excellent smartphone, its global launch has been marred by a global recall. While it's admirable that Samsung is acting in such a swift fashion to satisfy customers, not everyone is giving the company passing marks for its recall -- especially in the United States.

The way that Samsung is handling the recall has been put under scrutiny by one federal regulatory agency. According to Re/code, Samsung's recall completely sidestepped working with the U.S. Consumer Product Safety Commission, which is supposed to act as a proxy for recalls. Its job is to relay the recall to consumers, manage consumer rights in situations like these, and ultimately, it would have automatically made sales of the Note7 illegal.

Galaxy Note7 Front

Instead, Samsung decided to handle the global recall on its own, and it's not entirely clear why. Nonetheless, the company has being prodded to consider working with the CPSC on the recall, which would probably lead to fewer headaches in the near-term. A major issue right now is that despite the fact that the Note7 should not be available for sale anywhere, given the recall, it still can be found online at select sources.

Consumer Reports thinks Samsung should do the right thing: "Samsung should immediately initiate an official recall with the Consumer Product Safety Commission, given the serious nature of the safety problem it identified with the Galaxy Note 7." It's hard to disagree with that, so we'll see if Samsung decides to change up and do things the "right way".


Via:  Re/code
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