Here’s How To Exchange Your Potentially Explosive Samsung Galaxy Note7 And Get $25 Back

by Marco Chiappetta — Friday, September 02, 2016, 07:00 PM EDT

Samsung announced earlier today that it would be recalling the recently released Galaxy Note7 due to reports of exploding batteries. It was confirmed by Samsung that a small number of Note7 devices (35 at last count) had exploded when charging, and the company quickly moved to recall the phones to ensure customer safety.

If you’ve got a Note7, and are wondering how to get your replacement, you’ve got a couple of options. Samsung just sent word that they’ve setup a replacement and exchange program that gives Note7 customers a couple of options. Rather than re-has the details, here is the information direct form Samsung...

Samsung Establishes US Product Exchange Program for the Galaxy Note7
Exchange Program to Ensure Consumers’ Needs are Addressed Quickly

Ridgefield Park, NJ – September 2, 2016 – Samsung Electronics America, Inc. today announced the immediate availability of the U.S. Product Exchange Program for Galaxy Note7 owners. Thisprogram was launched in response to the recent announcement regarding isolated battery cell issues with the Galaxy Note7 device.

While there have been only a small number of reported incidents, Samsung is taking great care to provide customers with the support they need. Samsung has identified the affected inventory and stopped sales and shipments of those devices. For customers, who have Galaxy Note7 devices, Samsung will voluntarily replace their current device with a new one from today.

“Samsung is taking a proactive approach to address customer needs around the Note7,” said Tim Baxter, President, Samsung Electronics America. “We are encouraging customers to exchange their Note7 by taking advantage of our Product Exchange Program. The safety and satisfaction of our customers is Samsung’s top priority.”

The US Product Exchange Program will offer consumers the following choices:

Exchange current Galaxy Note7 device with a new Galaxy Note7 (as early as next week)
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.

As a gesture of appreciation, consumers will receive a $25 gift card or bill credit from select carrier retail outlets when choosing a Galaxy S7 family device or the Galaxy Note 7 within the exchange program.

Galaxy Note7 owners can contact or visit the retail outlet where they purchased their device or call 1-800-SAMSUNG to initiate a product exchange and to resolve any other questions or concerns.

Tags: Samsung, Android, smartphone, Recall, Exchange, Galaxy, galaxy note 7

Marco Chiappetta

Marco's interest in computing and technology dates all the way back to his early childhood. Even before being exposed to the Commodore P.E.T. and later the Commodore 64 in the early ‘80s, he was interested in electricity and electronics, and he still has the modded AFX cars and shop-worn soldering irons to prove it. Once he got his hands on his own Commodore 64, however, computing became Marco's passion. Throughout his academic and professional lives, Marco has worked with virtually every major platform from the TRS-80 and Amiga, to today's high end, multi-core servers. Over the years, he has worked in many fields related to technology and computing, including system design, assembly and sales, professional quality assurance testing, and technical writing. In addition to being the Managing Editor here at HotHardware for close to 15 years, Marco is also a freelance writer whose work has been published in a number of PC and technology related print publications and he is a regular fixture on HotHardware’s own Two and a Half Geeks webcast. - Contact: marco(at)hothardware(dot)com