AT&T And T-Mobile Halt All Galaxy Note 7 Sales As Replacement Devices Continue To Burn
“Based on recent reports, we’re no longer exchanging new Note 7s at this time, pending further investigation of these reported incidents, said an AT&T representative to CNNMoney. Given the bad press surrounding the Galaxy Note7 and its penchant for spontaneously combusting (even with allegedly “safe” replacements), it should come as no shock that AT&T wants to minimize the risk to its customers.
T-Mobile gave an even more comprehensive statement on its decision to bail on the Galaxy Note7, with the company writing:
While Samsung investigates multiple reports of issues, T-Mobile is suspending all sales of the new Note7 and exchanges for replacement Note7 devices.
Customers can still bring their recalled Note7 or the new replacement Note7, along with accessories they purchased from T-Mobile, to a T-Mobile store for a full refund and choose from any device in T-Mobile’s inventory. We’ll waive any restocking charges, and customers who purchased during pre-order can keep the free Netflix subscription and Gear Fit or SD card they received.
Customers should visit a T-Mobile retail store to begin the return process. For additional questions, customers can call our customer care line at 1-844-275-9309.
Again, we encourage customers to stop using and power down their recalled devices and return them to T-Mobile.
T-Mobile also is offering customers that have been embroiled in this Galaxy Note7 fiasco and return their device a $25 bill credit (which will appear on their billing statement within two bill cycles).
T-Mobile CEO John Legere also got the word out to his millions of Twitter followers:
At this point in the game, the Galaxy Note7 brand is likely too badly burned for Samsung to go forward with sales. The #2 and #3 U.S. wireless carriers have abandoned hope, and it likely won’t be long before Verizon and Sprint call it quits as well. And with devices catching fire all around the world, perhaps Samsung should just let the Galaxy Note7 ride off into the sunset and focus its energies at redeeming the flagship’s device’s reputation with the inevitable Galaxy Note8 in 2017.