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Few things are as annoying as waiting for a cable technician to arrive. You know the drill -- you call customer service to schedule an appointment and the person on the other end of the line says a technician will arrive on Thursday sometime between 7:00 AM and the year 2020. Well, there goes your day, right? Perhaps...
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Comcast is one of two companies to have earned Consumerist's "Worst Company in America" title on more than one occasion (once in 2010 and again this year, 2014), and it looks like the company is lobbying for a third title. That is, unless there's another explanation as to how the cable giant can claim (seemingly with...
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As the FCC continues to debate the issue of net neutrality and fast lanes, while continuing issues with Internet Service Providers continue to plague internet users, 7 towns in Colorado have decided to branch out on their own. All 7 towns have voted to let their local governments offer internet service. About 20 states have laws, mostly due...
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While the Federal Communications Commission sorts through all the feedback and arguments regarding net neutrality and internet fast lanes, Senate Judiciary Committee Chairman Patrick Leahy has been taking a more direct approach. Recently, Leahy sent a letter to Comcast executive vice president David Cohen pressuring...
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This past Wednesday, several Republican senators argued before the Senate Judiciary Committee on the topic of Net Neutrality and the Federal Communications Commission. While a large amount of companies are asking that the FCC classify the internet as a utility, Republicans are arguing such a move would give the FCC...
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Over the weekend, there was a report from DeepDotWeb talking about users who were contacted by Comcast agents that proceeded to tell them to stop using Tor Browser or risk losing their service. This has prompted Comcast to release a statement denying these claims. DeepDotWeb reported that users were contacted about...
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On Wednesday morning, every single Time Warner Cable Internet subscriber found themselves without access to the World Wide Web. Internet downtime isn't entirely uncommon, of course, but it is when we're talking this kind of scale. The worst of it in this particular event is that the downtime wasn't caused by hardware...
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It's been a rough week for broadband Internet subscribers. Last weekend, Charter Communications suffered a widespread service outage that affected customers in several states, and now Time Warner Cable is scrambling to fix an issue with its Internet infrastructure that also caused service disruptions across the United States. The good news...
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Comcast is trying out a little something new this back-to-school season. At select colleges, Comcast will offer its "Xfinity On Campus" service that lets college students watch live TV and On Demand content on their Internet enabled devices, including laptops, tablets, and smartphones while on campus. Students don't...
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For the first time in the history of everything, cable TV providers now have more high speed Internet subscribers than pay TV customers, according to data gathered by Leichtman Research Group. The gap is narrow -- there were 49,915,000 broadband subscribers at the end of the second quarter in 2014 versus around...
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Thinking twice on the matter, Comcast and Time Warner Cable (TWC) have both decided to withdraw significant donations totaling a combined $132,000 to a fundraising dinner honoring Federal Communications Commission (FCC) Commissioner Mignon Clybrun, who is scheduled to receive a special "diversity advocate" award at...
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Cable giants Comcast and Time Warner Cable (TWC) are sponsoring this year's annual dinner for the Walter Kaitz Foundation, which is being held in honor of Mignon Clyburn, head of the Federal Communications Commission (FCC). Clyburn is to receive a special "diversity advocate" award at the event, with Comcast donating...
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When it comes to customer horror stories, Comcast is the gift that keeps on giving. Last month, we reported on a true nightmare of a call tech blogger Ryan Block had to deal with, with Comcast ultimately admitting that the customer service rep stuck to protocol. You'd think that after that debacle, the company might...
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If I could describe what most people think of GameStop, I'd have to call the company "Comcast Video Game Retailer". The fact is, a lot of people just don't like the company's shenanigans, of which there have been many over the years, and given the way the industry is moving towards digital, you'd imagine that it might...
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Comcast has long been one of the most loathed companies in America - it even won Consumerist's 2014 award for Worst Company in America - but it doesn't seem to mind. If it did, it probably wouldn't make it virtually impossible for someone to cancel their service - but it does. It's not hard to find stories like this, but when it happens to...
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From the beginning, the anti-net neutrality argument has been built on a single premise: Give companies free rein to charge more money for services, and they'll respond by improving the customer experience, rolling out service to more people, and aggressively adopting faster technology. Over the past few months...
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There’s a complicated battle that persists between prolific copyright violators, ISPs, and rights holders who want to take the violators down. The Internet has been the ideal place to pirate and distribute digital wares, and thus managing the issue has been problematic. However, according to TorrentFreak, a privacy monitoring firm called...
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No need to brace yourself for this one, but in case you were wondering, Americans are typically dissatisfied with their cable and Internet service providers (ISPs). That won't be shocking to most, but lest there was any doubt, numbers from the American Consumer Satisfaction Index show that cable companies and ISPs are...
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If you thought Comcast wouldn't try to defend its "Worst Company in America" designation as voted by Consumerists' readers last month, think again. The broadband company holding the Golden Poo award has gone on record saying it wants to move to a usage-based billing model similar to how the wireless industry works...
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Who would have thought that a cable box might provide the biggest competition yet to dedicated consoles like Microsoft's Xbox One, Sony's PlayStation 4, and Nintendo's Wii U systems? As unlikely as that might sound, Comcast is reportedly close to striking a deal with Electronic Arts that would allow customers to...
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Comcast is highly motivated to complete a $45 billion deal to acquire Time Warner Cable. So much, in fact, that Comcast has come to a separate agreement with Charter Communications to get rid of 3.9 million of subscribers, which is contingent on the TWC merger taking place. It's Comcast's hope that divesting itself of...
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It should come as no surprise that Netflix is doing well, and indeed the company’s Q1 earnings report evinces just that. Revenues are up across the board--with the lone exception of its international streaming business, which is still less in the red than ever and will turn black sometime this year--and Netflix...
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