When reports of battery fires first flared up, customers were given the chance to get a refund, opt for a cheaper Galaxy S7/Galaxy S7 Edge, or get a replacement Galaxy Note7 that wasn’t prone to spontaneously combusting. However, as we saw this week with a supposedly “safe” replacement Galaxy Note7 catching fire on a [thankfully] parked Southwest plane, there are likely customers that have had enough at this point.
Sprint says anyone that has received a replacement Galaxy Note7 will be given the opportunity to turn their device in and get ANY other smartphone of their choice. “If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window,” said a Sprint representative in a statement to Recode.
As we reported earlier this week, the U.S. Consumer Product Safety Commission is “moving expeditiously” to investigate the replacement device that caught fire on the Southwest aircraft, so it’s nice to see that Sprint is giving customers an extended window to determine if they want to abandon ship or not.
T-Mobile will only allow customers [who have already received a replacement Galaxy Note7] to choose another replacement device during a 14-day buyer’s remorse period. Representatives for AT&T and Verizon Wireless haven’t indicated any plans to change their policies at this time.
As for the person that whose Galaxy Note7 is at the center of this new investigation, he has already moved on to an Apple iPhone 7.