Items tagged with JD Power
Apple may have the world’s most popular tablet family with the iPad, but it appears that Microsoft is taking top honors when it comes to overall customer satisfaction. That’s according to survey results from the folks at J.D. Power, which indicates that Microsoft’s Surface line of tablets best the competition in a number of critical categories that are important to buyers. The Surface line of tablets scored 855 points on a 1,000-point scale, narrowly beating out Apple’s iPad family of tablets (849 points). Microsoft dominated pretty much across the board, taking top honors with its variety of preinstalled apps, manufacturer-backed accessories, internet connectivity options and the amount of internal...
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Verizon Wireless already grabbed headlines earlier today with the announcement that pre-orders for the Samsung Galaxy S6 and Galaxy S6 Edge would go live on April 1. But the company has even more cause to celebrate thanks to J.D. Power’s “2015 U.S. Wireless Network Quality Performance Study.” J.D. Power’s semiannual study ranks America’s wireless carriers based on the following ten “problem areas” that customers may encounter on a daily basis when using their cell phones and tablets: Dropped callsCalls not connectedAudio issuesFailed/late voicemailsLost callsText transmission failuresLate text message notificationsWeb connection errorsSlow downloadsEmail connection errors J.D. Power ranked the...
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A new wireless survey conducted by J.D. Power suggests that AT&T customers are the happiest with their carrier's customer support. AT&T scored 793 out of a 1,000 point scale, taking the top spot among full-service wireless carriers. Verizon came in a close second with a score of 788, enough to top the industry average score of 782. T-Mobile and Sprint fell below the industry average with scores of 778 and 757, respectively. Though T-Mobile scored under the industry average, it made some big gains compared to a year ago. T-Mobile was dead last in 2012 with a score of 715 on the same 1,000 point scale, but managed to skip ahead of Sprint for third place in 2013. Perhaps T-Mobile's "un-carrier"...
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Are you pleased with your tablet purchase? If you bought a Samsung Galaxy Tab 10.1 or any of the company's other slates, there's a good chance you're content. In fact, the majority of tablet owners, regardless of make and model, are enjoying their purchases, it just so happens that Samsung has a higher satisfaction rate than other manufacturer, according J.D. Power's 2013 U.S. Tablet Satisfaction Study -- Volume 2. Overall customer satisfaction with tablet devices is 821 on a 1,000-point scale. Samsung ranks highest with a score of 835 and is the only manufacturer to improve its ratings in all five categories (Performance, Ease of Use, Physical Design, Tablet Features, and Cost) since the last...
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For the fourth consecutive reporting period, J.D. Power and Associates awarded Verizon Wireless top honors in wireless customer care satisfaction among full-service carriers. Verizon scored 766 on a 1,000-point scale and performed particularly well in telephone contacts that originate in the automatic response system (ARS) channel and are then transferred to a live customer service representative (CRS), as well as calls made directly to a CSR, according to the semi-annual report. Verizon credited its social media efforts as a major reason why it's able to excel in customer satisfaction. Big Red has a dedicated social media team that reaches out to customers on social channels and often follows...
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J.D. Power and Associates has just released the results of its 2008 Digital Camera Usage and Satisfaction Study, based on responses from over 8,000 digital camera purchasers between April 2007 and March 2008. Not only does the study identify which cameras consumers liked best, but it also gives an indication of what consumers are doing with their cameras and what kind of features they want. The report breaks out digital cameras into four sub-categories: digital single-lens reflex (DSLR), point and shoot, premium point and shoot, and ultra slim. Then each of those categories is evaluated with four criteria--picture quality, performance, operation, and appearance--which are then rolled up into...
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