Items tagged with JD Power
Apple may have the world’s most popular tablet family with the iPad, but it appears that Microsoft is taking top honors when it comes to overall customer satisfaction. That’s according to survey results from the folks at J.D. Power, which indicates that Microsoft’s Surface line of tablets best the competition in a...
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Verizon Wireless already grabbed headlines earlier today with the announcement that pre-orders for the Samsung Galaxy S6 and Galaxy S6 Edge would go live on April 1. But the company has even more cause to celebrate thanks to J.D. Power’s “2015 U.S. Wireless Network Quality Performance Study.”
J.D. Power’s...
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A new wireless survey conducted by J.D. Power suggests that AT&T customers are the happiest with their carrier's customer support. AT&T scored 793 out of a 1,000 point scale, taking the top spot among full-service wireless carriers. Verizon came in a close second with a score of 788, enough to top the industry...
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Are you pleased with your tablet purchase? If you bought a Samsung Galaxy Tab 10.1 or any of the company's other slates, there's a good chance you're content. In fact, the majority of tablet owners, regardless of make and model, are enjoying their purchases, it just so happens that Samsung has a higher satisfaction rate than other manufacturer,...
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For the fourth consecutive reporting period, J.D. Power and Associates awarded Verizon Wireless top honors in wireless customer care satisfaction among full-service carriers. Verizon scored 766 on a 1,000-point scale and performed particularly well in telephone contacts that originate in the automatic response system (ARS) channel and are...
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J.D. Power and Associates has just released the results of its 2008 Digital Camera Usage and Satisfaction Study, based on responses from over 8,000 digital camera purchasers between April 2007 and March 2008. Not only does the study identify which cameras consumers liked best, but it also gives an indication of what consumers are doing with...
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