Items tagged with customer service
Comcast does not have a stellar reputation for customer service. Just the opposite, it is one of only two companies to be voted by Consumerist readers as the "Worst Company in America," earning the blog's not-so-coveted Golden Poo award in 2010 and again in 2014. Comcast made a vow to change that perception, and there is evidence its efforts are paying off to some degree. Yeah, we're as surprised as you are. After all, this is the same company that made headlines when one of its representatives changed the billing name of one of its customers from Lisa Brown to "A**hole Brown" after she decided to downgrade her service. In other instances of customer disservice, billing names were changed to...
Read more...
AT&T just earned itself a bit of bragging rights over competing wireless carriers, as it ranked highest in customer service according to the J.D. Power's 2015 Wireless Customer Care Full Service Study, Volume 1 released today. The semi-annual study pinged 6,499 full-service wireless customers for the period running from July to December 2014.Image Source: Flickr (Mike Mozart)"Our research has shown and our customers tell us that their number one desire is to feel appreciated by their provider, and we at AT&T Mobility are dedicated to deliver that each and every day to our customers," said Glenn Lurie, president and CEO, AT&T Mobility. "Delivering an excellent customer...
Read more...
Just when you thought Comcast employees couldn’t get any scummier, they have to go and top themselves with even more rude and childish behavior. On Thursday, we brought you the story of Lisa Brown, who simply called into Comcast to downgrade her service, as her family was undergoing financial hardships. Instead of promptly complying with Mrs. Brown’s wishes, a retention specialist attempted to persuade her to sign a new two-year contract and continue paying for service that she couldn’t afford. And to make matters worse, a Comcast employee changed her husband’s name on the account from Ricardo Brown to Asshole Brown. Talk about “courteous” customer service. Even though Comcast has been notorious...
Read more...
Which company do you loathe more to do business with, Electronic Arts or Bank of America? They're two very different operations, but nevertheless, both companies advanced to a 'championship' round of sorts in an annual poll by The Consumerist to determine the Worst Company in America. When the dust settled from more than 250,000 votes, Electronic Arts emerged victorious, if you want to call it that, winning the comically titled '2012 Golden Poo' award (we're guessing it doesn't smell like roses). "To those who might sneer at something as 'non-essential' as a video game company winning the Worst Company In America vote: It's that exact kind of attitude that allows people to ignore the complaints...
Read more...
