Newegg Expands Customer Service Wing To Facebook Messenger Platform
Facebook is home to nearly 1.6 billion monthly active users, so if you're a business that sells products online, why not tap into that resource? That's what Newegg is doing. The online vendor of computer parts and assorted other items reckons that many of its customers are already on Facebook, so for the sake of convenience, it's giving them the ability to chat with customer support using Messenger.
This seems like a minor thing on the surface, but it's actually a pretty big deal for both companies. For Newegg, it's an expansion of its customer support and mobile shopping experience. Messenger is one of the most popular apps around, and it now joins Newegg's other customer support options that include email, text messaging, phone, and online chat..
"We are investing heavily in mobile – making it easier for our customers to use our apps (iOS and Android) and our mobile site," said Merle McIntosh, SVP of Sales and Marketing at Newegg. "Offering support via Messenger is the next important step to provide our customers the best possible mobile experience."
What's in it for Facebook? Newegg is a major online vendor and having it tap into Messenger for customer support is validation that Messenger can be a business tool, not just one of many messaging applications for chatting with friends. Facebook's constantly looking to stretch the bounds of its core and accompanying services, and this is one way of doing that.
If you want to chat with Newegg's customer support via Messenger, just visit the company's Facebook page and fire off a message. Just bear in mind that service reps will only be available during Newegg's regular operating hours. Messages sent after hours will receive responses the next business day.
This seems like a minor thing on the surface, but it's actually a pretty big deal for both companies. For Newegg, it's an expansion of its customer support and mobile shopping experience. Messenger is one of the most popular apps around, and it now joins Newegg's other customer support options that include email, text messaging, phone, and online chat..
"We are investing heavily in mobile – making it easier for our customers to use our apps (iOS and Android) and our mobile site," said Merle McIntosh, SVP of Sales and Marketing at Newegg. "Offering support via Messenger is the next important step to provide our customers the best possible mobile experience."
What's in it for Facebook? Newegg is a major online vendor and having it tap into Messenger for customer support is validation that Messenger can be a business tool, not just one of many messaging applications for chatting with friends. Facebook's constantly looking to stretch the bounds of its core and accompanying services, and this is one way of doing that.
If you want to chat with Newegg's customer support via Messenger, just visit the company's Facebook page and fire off a message. Just bear in mind that service reps will only be available during Newegg's regular operating hours. Messages sent after hours will receive responses the next business day.
