Microsoft Suffers From Ink Cartridge Envy; Jacks Up Tech Support Charges
If Vista's got you stumped, Microsoft offers a tech support chainsaw to help you down. Bring money.
People have been complaining loudly about the quality of tech support from both hardware and software vendors for quite some time. Let's see if they're willing to pay for access to a tech that cost as much as a plumber. They both make the same thing go away, generally.