Back in June 2016, Hewlett-Packard issued a recall of 41,000 batteries produced for laptops sold under both the HP and Compaq brand names. Today, HP announced that it is extending the recall to include an additional 101,000 batteries that were sold in laptops between March 2013 and October 2016.
Like before, this recall affects laptops sold under both the HP and Compaq brand names, and includes the HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook families. The recall is currently in place for laptops that were sold in the United States, Canada and Mexico, with most of the laptops being sold online or through brick and mortar retail locations.
HP is taking this latest recall very seriously, writing, “Customers should cease use of affected batteries immediately. Customers may continue to use their notebook computer without the battery installed, by connecting the notebook to external power.
“HP’s primary concern is for the safety of our customers. HP is proactively notifying customers, and will provide a replacement battery for each verified, eligible battery, at no cost.”
Affected batteries have the following prefixes on their bar codes: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL, and 6EBVA. Customers can manually check to see if their battery is included in the recall by entering your laptop serial number and battery bar code number here. If you prefer a more automated route, you can download HP’s Battery Program Validation Utility which will identify if your battery is included in the recall within 30 seconds. If eligible, you can contact HP customer service at 1-888-202-4320 to receive a replacement.
For businesses that have 10 more batteries that need to be replaced, HP has a separate redemption process in place to help expedite your claim.