As a result, the South Korean company has issued a total and global recall of the Galaxy Note7. According to Samsung, it is working with its suppliers to pinpoint the exact cause of the battery failures and has stopped all sales of the Galaxy Note7 (as we reported earlier this week) while the investigation continues.
In the meantime, customers will be briefed over the coming weeks on how and when they can send their Galaxy Note7 smartphones back to Samsung for replacement. That’s right — you will send your “old” phone back and Samsung will send you a brand new device. This can’t be a cheap move for Samsung, but at least the company is limiting backlash from customers by acting so quickly, and the resolution seems more than fair in the grand scheme of things.
[Image Source: iFixit]
“We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers,” writes Samsung in an official statement. “We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”
If anything, it means that Samsung should have a healthy stock of Galaxy Note7 smartphones when its direct-to-customer refurbished smartphone program kicks off early next year.