Best Buy Cancels Samsung Galaxy Fold Preorders Adding To Launch Uncertainty

Galaxy Fold
To say that the Galaxy Fold's introduction to the public didn't go as planned for Samsung would be quite the understatement. The launch of the highly anticipated folding smartphone was embarrassingly derailed after pre-production units failed at an alarming rate in the hands of reviewers.

Samsung would later postpone the launch of the Galaxy Fold, and even told customers that their preorders would be canceled if they didn't directly reach out to "reconfirm" that they wanted their $1,980 smartphones shipped out. This week, another twist in the Galaxy Fold saga is underway as Best Buy has confirmed that it is cancelling all preorders for the smartphone.

galaxy fold design kv

Best Buy says that it made this decision because Samsung has yet to provide the retailer with a new confirmed release date. "Because we put our customers first and want to ensure they are taken care of in the best possible manner, Best Buy has decided to cancel all current pre-orders for the Samsung Galaxy Fold," wrote a Best Buy "Social Media Specialist" on the company's official support form.

"While Samsung continues to make progress in enhancing the Galaxy Fold, we will continue to keep our customers updated as best we can."

Galaxy Fold

The problems with the Galaxy Fold's display are well-documents. Some review units failed after dust entered in through the display hinge, while removing the display film covering the display caused premature failure in other cases. In the latter situation, it was not readily apparent to the reviewers that the protective film should not be removed.

A report from the South Korean Yonhap News Agency last week said that Samsung was making changes to the design of the hinge mechanism to prevent debris from entering and damaging the display. The company is also said to be changing how the protective display film is attached so that customers wouldn’t be tempted to remove it.

At this point, there is no indication when or if Samsung will be able to implement these design changes and begin shipping units out to customers.