Items tagged with support.com

The Federal Trade Commission (FTC) has hit Office Depot with a $25 million fine for its part in an expansive scheme to trick customers into paying for oftentimes unnecessary computer repairs. Office Depot used software provided by Support.com to in effect lie to customers about the existence of viruses and malware on their computers. According to the FTC report, Office Depot stores used software called PC Health Check, which was supplied by Support.com. Office Depot offered up the software as a free tool that would tell a customer if their system was compromised by malware. However, according to the FTC, the PC Health Check software presented customers with a “No Win Scenario”, to... Read more...