Items tagged with Mayday

Tablets are a dime a dozen, and that has been the case for several years now. In an attempt to separate its Fire tablets from the pack, Amazon introduced a live support feature called Mayday nearly five years ago, with the now infamous Amazon 'Amy' starring in TV commercials and press images. While seemingly big at the time, Mayday didn't turn the tablet world on its head, and now Amazon is yanking the video calling portion of Mayday. "The Mayday video calling service will be discontinued in June 2018," Amazon states on its Mayday customer support page. "You can still contact Amazon customer service any time through phone, email, and chat...If you would like technical support for your device,... Read more...
Time will tell, but we might look back one day and talk about how Amazon reinvented tech support. How so? The company's Mayday button that connects Kindle Fire HDX owners to a live tech support agent 24 hours a day, 7 days a week, and 365 days a year. There were no shortage of concerns when Amazon first announced its Mayday feature, such as long wait times and the potential to abuse the service. However, it's been working surprisingly well. According to Amazon, three out of four Kindle Fire HDX customer questions now come via the Mayday button. And despite servicing the vast majority of customer inquiries, the average wait time when pressing the Mayday button is under 10 seconds (9.75 second,... Read more...