Exchange Your Galaxy Note 7 And Receive Up To $100 For Purchasing Another Samsung Phone
Samsung has officially given up on trying to fix its fiery Galaxy Note 7 phone. All that's left at this point is to collect the remaining handsets, both original models and replacement devices, and get customers situated with either a refund or a different phone. As an olive branch to customers burned (literally and figuratively) by the Galaxy Note 7 debacle, Samsung is offering up to a $100 bill credit if they choose to swap it out for one of its other models.
Customers are under no obligation to stick with Samsung, of course, and some may choose not to if they've lost faith in the company's quality and assurance testing. After all, Samsung thought it had things figured out when it initially began exchanging Galaxy Note 7 phones for a version that used a different battery. Turned out those were defective, too.
In any event, Galaxy Note 7 owners have a few options. One is to trade their phone in for a different model entirely, as all the major wireless carriers in the U.S. are allowing customers to do. As part of Samsung's Galaxy Note 7 Refund and Exchange Program, customers can also opt for a refund (at point of purchase) or trade their handset for any Samsung smartphone. If choosing the latter, Samsung will replace any accessories specific to the Galaxy Note 7 and refund the price difference between the handsets. Plus, you'll receive up to a $100 bill credit.
"As a sign of our appreciation for your patience and loyalty, we are offering up to a $100 bill credit from select carrier or retail outlets if you exchange your Galaxy Note 7 for another Samsung smartphone, less any incentive credits already received," Samsung says.
For those of you who already exchanged your phone for another Samsung device, Samsung says it will issue up to a $75 bill credit from select carrier or retail outlets, which is in addition to the $25 you should have already received. And if you decide not to take Samsung up on its offer and jump ship to another brand smartphone, it will still offer up to a $25 billion credit "as a token our appreciation and acknowledgement of your inconvenience."
This is an unfortunate situation all around, though Samsung deserves kudos for going the extra mile here. We'll have to wait and see if that translates into a loyal customer base, or if too much trust has been lost.
Customers are under no obligation to stick with Samsung, of course, and some may choose not to if they've lost faith in the company's quality and assurance testing. After all, Samsung thought it had things figured out when it initially began exchanging Galaxy Note 7 phones for a version that used a different battery. Turned out those were defective, too.
In any event, Galaxy Note 7 owners have a few options. One is to trade their phone in for a different model entirely, as all the major wireless carriers in the U.S. are allowing customers to do. As part of Samsung's Galaxy Note 7 Refund and Exchange Program, customers can also opt for a refund (at point of purchase) or trade their handset for any Samsung smartphone. If choosing the latter, Samsung will replace any accessories specific to the Galaxy Note 7 and refund the price difference between the handsets. Plus, you'll receive up to a $100 bill credit.
"As a sign of our appreciation for your patience and loyalty, we are offering up to a $100 bill credit from select carrier or retail outlets if you exchange your Galaxy Note 7 for another Samsung smartphone, less any incentive credits already received," Samsung says.
For those of you who already exchanged your phone for another Samsung device, Samsung says it will issue up to a $75 bill credit from select carrier or retail outlets, which is in addition to the $25 you should have already received. And if you decide not to take Samsung up on its offer and jump ship to another brand smartphone, it will still offer up to a $25 billion credit "as a token our appreciation and acknowledgement of your inconvenience."
This is an unfortunate situation all around, though Samsung deserves kudos for going the extra mile here. We'll have to wait and see if that translates into a loyal customer base, or if too much trust has been lost.
