Dell Recalls And Will Replace Faulty Hybrid Power Adapters For Laptops Over Shock Safety Risk

Dell is one of the biggest computer manufacturers in the world and has designed some impressive laptops and 2-in-1 devices to its credit. Recently, we put the all-new 2019 XPS 13 in the slick Frost White color through its paces and came away impressed by the premium ultra-portable notebook. Dell makes all sorts of laptop and desktop computers, and over the years one of the more interesting accessories for its laptops is the Dell Power Bank with the Dell Hybrid Power Adapter.

dell hybrid adapter

Combined those products allowed users to power their laptop computer both at and away from a power outlet. The Hybrid Power adapter is removable from the Dell Power Bank by pressing a pair of tabs. The problem is that the Hybrid Power Adapter is breaking in a way that leaves electronic circuitry exposed and poses a shock risk to users. Dell has initiated a voluntary product recall of the Dell Hybrid Power Adapters that were sold with Power Banks.

dell adapter label

The products covered in the recall were manufactured between January 2017 and March 2017. The adapter itself is a darker color than the power bank and has a Dell logo on the back label. On that label is a Dell manufacturing code that reads "CN-05G53P - LOC00 – XXX – XXXX – AXX" and the "X" will have a numerical value listed. To figure out if your specific adapter is among the 8,900 units being recalled in the U.S. or the 475 units being recalled in Canada, Dell has a website here where you can look up the recalled devices.

dell adapter broke

Dell says that consumers should stop using the power adapters immediately and return the defective devices for a free replacement adapter. The faulty units were sold via multiple retailers including Dell, Amazon, Microcenter, and other places online from February 2017 through August 2018 at prices ranging from $125 to $200. Lite-On was Dell's manufacturing partner for the defective adapters. Dell states no injuries have been reported thus far.