Botched Lexus OTA Software Update Cripples Vehicle Navigation Systems
Cindy Knight, a Toyota spokeswoman stated, “We have not found the root cause yet.” The glitch can also affect radio controls, which are displayed on the same dashboard screen.
The company has not yet determined whether vehicles will need to return to dealerships in order to fix this latest glitch or if another OTA update will get customers up and running again.
Lexus has received complaints about the glitch nationwide. Knight noted that the Lexus’ Customer Experience Center has received complaints from the Chicago area and from the Southern United States. They have also received complaints from California via Twitter.
Many of our owner's vehicle head units stopped working. We are working around the clock to find a solution. Stay tuned for more information— Lexus (@Lexus) June 8, 2016
In February, J.D. Power & Associates released their annual vehicle dependability study, which put Lexus on the top of their list. The company noted, however, that problems with infotainment, navigation and in-vehicle communication systems accounted for roughly twenty percent of all customer complaints. These problems will likely increase as vehicles become “smarter”.
All of this smart technology means that the customers are more likely to experience glitches from time to time. And the purple screen of death is definitely more intimidating in a $40,000 moving vehicle than it is on a smartphone.