Items tagged with Consumer Reports

Consumer Reports (CR) has really gotten under the Microsoft's with its claims that the Surface line of devices is unreliable. CR has already stated that it will not award the coveted "Recommended" status to the new Surface Book 2 and Microsoft is still rankled by the decision. Microsoft has stepped up again and is offering up some new data on its Surface range and is stating that fewer than 1 in 100,000 new Surface devices have reliability issues. The row between the Redmond, Washington software giant and the publication started earlier this year after a CR survey of 90,000 subscribers found that... Read more...
Microsoft and Consumer Reports (CR) have no love for each other of late with CR putting a blanket decision in withdraw recommendations for Microsoft Surface laptops and tablets. The original Surface Book from Microsoft received the "Recommended" rating from CR, only to see it retracted after the publication claimed that its surveys showed that there were issues in as many as 25% of all Surface Book laptops. With that blanket decision to not issue any "Recommended" ratings to Microsoft devices, this means that new Surface Book 2 won't receive the rating no matter how good it is. CR spokesperson... Read more...
Yesterday, Consumer Reports (CR) stepped in and repealed the recommended rating that it had given the Microsoft Surface line of laptops and tablets. CR says that the ratings were pulled after it received tens of thousands of responses from its subscribers about poor reliability of the Surface devices. As a result of the complaints CR has now stated that Microsoft's Surface products are "significantly less reliable than most other brands". Microsoft isn't having any of that and has come back with a post from Surface chief Panos Panay, who is standing behind the same products that CR has found... Read more...
  Microsoft’s Surface family of hardware products have generally been lauded by the press for their seemingly high-quality designs, first-party status, and for getting most of the details right with regards to ergonomics and functionality (often times, later being copied by third-party manufacturers). Publications like Consumer Reports have also given Surface laptops and tablets recommended ratings based on their own in-house testing. However, Consumer Reports is now walking back its recommended rating after receiving tens of thousands of responses from its subscribers. In particular, the... Read more...
After plenty of back and forth between Apple and Consumer Reports, the latter party is now willing to recommend the 2016 MacBook Pro family of notebooks. The whole mess started in December, when the publication made headlines by failing to recommend the new MacBook Pros for the first time in the product’s history. It attributed the decision to inconsistent battery life across all three MacBook Pro models. Apple and Consumer Reports decided to put their heads together to find the source of the battery life inconsistencies, and it was determined that a bug in the developer setting that the publication... Read more...
Well well well; it looks as though Apple and Consumer Reports have come to at least some kind of agreement as to what went wrong with the former’s testing of the 2016 family of MacBook Pro notebooks. It all started in late December when the testing lab said it could no longer recommend the MacBook Pro due to extreme fluctuations in the battery life of the notebooks. “For instance, in a series of three consecutive tests, the 13-inch model with the Touch Bar ran for 16 hours in the first trial, 12.75 hours in the second, and just 3.75 hours in the third,” wrote Consumer Reports at the time. “The... Read more...
It seems as though the hits keep coming for Apple with regards to its 2016 MacBook Pro notebooks. The notebooks were announced in October, and customers began taking delivery shortly afterwards. It didn’t take long for customers to start complaining about poor battery life, which shouldn’t be too surprising given the fact that Apple dramatically reduced the battery capacity of the new notebooks while not making a similar reduction in overall power consumption. Consumer Reports’ backed up user complaints of wildly fluctuating battery life with its own testing, and for the first time ever failed... Read more...
Apple is a company that rarely likes to admit to faults with its products. The company is often dragged kicking and screaming to public disclosures, and even when it does fess up, it often states that the issues affect a “small number” of users. However, even Apple couldn’t ignore the clout of Consumer Reports, which holds a lot of sway over consumer buying decisions. The MacBook Pro has won Consumer Reports’ “Recommended” rating ever since it was first introduced, but that winning streak ended yesterday. The publication stated that incredibly inconsistent battery performance with the new 13-inch... Read more...
It seems as though Apple’s 2016 MacBook Pro refresh just can’t catch a break these days. When the notebooks were first unveiled in October, Apple fans complained about the lack of Kaby Lake, the 16GB RAM limit, lack of legacy ports like HDMI and USB 3.0, high price tag and the reduction in battery capacity in order to satisfy a never-ending quest for thinness. It appears that the last bullet-point was the tipping point for Consumer Reports’ decision to no longer recommend the MacBook Pro. In fact, this is the first time that the organization has denied Apple’s MacBook Pro a “Recommended” rating.... Read more...
In early June, Samsung launched the Galaxy S7 Active on AT&T. The smartphone, which is a ruggedized version of the standard Galaxy S7, features a Qualcomm Snapdragon 820 processor, 4GB of RAM, 32GB of internal storage, and a massive 4000 mAh battery. But the real reason to purchase a Galaxy S7 Active is for its “go anywhere” attitude, rubberized body that withstands drops and shocks, and its IP68 dust and water resistance. Unfortunately for Samsung (and for customers that have already bought the Galaxy S7 Active), the smartphone doesn’t actually live up to its IP68 rating in real world testing... Read more...
What Consumer Reports giveth, Consumer Reports taketh away. Consumer Reports has waxed poetic about the Tesla Motors Model S electric car for well over a year, giving the vehicle a 99 out of 100 rating — the highest honor it has ever bestowed upon a vehicle -- that was until the Model S P85D came around. The balls-to-the-wall performance monster broke the publication’s rating system, scoring a 103 on the 100-point scale. But the folks at Consumer Reports may have been a bit blinded by the aura surrounding the Model S. Dashing good looks and supercar performance can have that effect on people. But... Read more...
Consumer Reports has (unexpectedly) come to Apple's rescue in the so-called "Thickness-gate" issue. Blogs and sites, including CNN, had been reporting that the white iPhone 4 was 0.2mm thicker than the black version, which isn't really an issue, unless the case you were using was a particularly form-fitting one. Meanwhile, Phil Schiller, in a direct message on Twitter, told an end user the two versions were the exact same size. Consumer Reports, while loving the iPhone 4, hasn't "recommended" it because of its Antenna-gate issues. In terms of Thickness-gate, though, they came to the rescue with... Read more...
If you're looking to buy a 3D TV this holiday season, you may find Consumer Reports recent report helpful. Consumer Reports recently evaluated 14 3D TV models and found that plasma TVs are better at displaying 3D images than LCD sets. One of the key reasons behind this is that plasma displays exhibit less ghosting when wearing 3D glasses. Panasonic was the big winner in the Consumer Reports findings—three models from the company's lineup were said to exhibit the best 3D picture quality and the least ghosting of all the sets tested. Plasma TVs from LG and Samsung had slightly more ghosting... Read more...