by
Gregory Sullivan - Thu, Jul 12, 2007
Mobile phone carrier Sprint Nextel has sent out about 1000 "Dear John" letters, terminating service to customers that called Sprint's customer support line between 40 an 50 times a month, often about the same thing over and over. Industry analysts estimate that it costs $10 to $20 per call to handle customer service. So, right, wrong, or indifferent,...
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