Items tagged with asshole brown
Comcast Cares… about its image. Comcast has never ranked highly when it comes to customers satisfaction and is a two-time winner of The Consumerist’s “Worst Company in America” title. The broadcasting/telecommunications giant has come under immense fire in recent months for the way it has treated customers, including changing one customer’s name to “Asshole Brown” on their bill and missing 14 scheduled appointments to install service at a residence. The last incident resulted in Comcast CEO Brian Roberts having a “stern talking to” from him momma. These stories have been a thorn in the side of Comcast, as they usually start out small with an angry tweet from a customer and then go viral as news...
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If you’re a Comcast customer, we’re sorry. The company has drawn the ire of many Americans over the years for its poor customer service and generally unprofessional employees. In fact, Comcast took top honors as Consumerist’s Worst Company in America for 2014 (let’s give it up for the two-time winner). In the midst of its campaign to secure approval for an acquisition of rival Time Warner Cable, stories have popped up in recent weeks detailing how customer service reps have sunk to new lows to humiliate customers. One customer had the name on her Comcast bill changed to “Asshole Brown” after attempting to downgrade her service. Other customers have found their names changed to “whore”,...
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Just when you thought Comcast employees couldn’t get any scummier, they have to go and top themselves with even more rude and childish behavior. On Thursday, we brought you the story of Lisa Brown, who simply called into Comcast to downgrade her service, as her family was undergoing financial hardships. Instead of promptly complying with Mrs. Brown’s wishes, a retention specialist attempted to persuade her to sign a new two-year contract and continue paying for service that she couldn’t afford. And to make matters worse, a Comcast employee changed her husband’s name on the account from Ricardo Brown to Asshole Brown. Talk about “courteous” customer service. Even though Comcast has been notorious...
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Comcast is not exactly a well-liked company in the United States, and that’s putting it nicely. In fact, Consumerist readers ranked Comcast as the Worst Company In America for 2014 (making it two-time winner… err loser). As Comcast ratchets up its lobbying efforts to win approval for its acquisition of Time Warner Cable, the unnerving shadiness of the company continues to emanate from its pores.The latest chapter in the Comcast saga comes to us courtesy of consumer advocate Christopher Elliot. He details the story of Lisa Brown, who had a nasty run in with the company. After her family was experiencing financial difficulties, she made the fiscally responsible move of contacting Comcast to cancel...
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