YouTube TV Apologizes For This Week’s Rare Outage With Free Service Credits

Anyone who pays for cable or internet service hates it when the service is out, and what you are paying for can’t be used. This is exactly what YouTube TV users had to endure this week with the service experiencing an outage for many subscribers. YouTube wants to make good on the service interruption and has sent an email to the people who were affected by the outage, telling them what the company is going do to make up for the inconvenience.

YouTube TV

YouTube TV was out last week on Tuesday and in exchange for being unable to watch during the outage, users affected are getting a free week of service. The email tells those affected that they can contact them via a form specifically for affected users, with a link to that form offered in the email. Users have until Wednesday, October 23, at 11:59 pm PT to use the form to get the credit on their account.

That's not much time if you are a YouTube TV subscriber who was impacted by that outage; you have only a few days to dig up the email and respond. A credit for a week's worth of service will be issued directly to the account, not refunded to your saved payment method. If you are unfamiliar with YouTube TV, it's a service that is popular with people looking to cut the cord and eliminate the high cost of cable and satellite TV.

YouTube TV includes Cloud DVR functionality with no storage limits and it can stream to any device. The Cloud DVR can record multiple programs at once and store those shows for up to nine months. Up to six accounts per household are supported allowing access from multiple TVs or other devices at once. The service is supported on Android TV, Samsung and LG Smart TVs, Xbox One, Shield TV, Roku, Apple TV, Chromecast, iOS, and Android as well as PCs. The service offers access to over 50 networks including ABC, CBS, NBC, and Fox along with new additions added in March including TNT, Adult Swim, TBS, CNN, Cartoon Network, truTV, and Turner Classic Movies. A YouTube TV subscription costs $40 per month.