Two of Apple's most popular products over the past year could be subject to some rather nasty malfunctions according to the company. Apple has initiated replacement programs for both the 13-inch MacBook Pro (without Touch Bar) and the iPhone X, which was recently discontinued.
In the case of the 13-inch MacBook Pro, Apple warns that a "limited number" of systems with 128GB or 256GB SSDs could experience data loss and complete failure of the drive. Needless to say, this is a serious issue, especially if customers don't have a recently completed Time Machine backup. The company says that MacBook Pro models affected by this issue were sold between June 2017 and June 2018.
Apple has a support website that you can visit to confirm if your system is eligible for replacement; the process is as simple as entering in your serial number into a web form. If eligible, you may take your MacBook Pro to an Apple Store, Apple Authorized Service Provider or mail it in to the Apple Repair Center.
Apple will update the firmware on the SSD, and all data on the drive will be wiped out -- so be certain that you have a recent backup completed before you go through with the repair process. Of course, all repairs will be completed free of charge.
There is also a separate replacement program for the iPhone X that involves non-responsive touch displays. Apple says that users eligible for the replacement program are experiencing one of the two following symptoms:
- The display, or part of the display, does not respond or responds intermittently to touch
- The display reacts even though it was not touched
As with the MacBook Pro replacement program, you can either visit an Apple Store, authorized service center or mail your iPhone X. Once received, Apple will replace the entire display module regardless of warranty status. As with any repairs where your device will be undergoing major surgery, Apple suggests that you perform an iTunes or iCloud backup before bringing your iPhone X in for service.