20% of the U.S. Has Never Sent Email: Study
"Nearly one out of three household heads has never used a computer to create a document. These data underscore the significant digital divide between the connected majority and the homes in the unconnected minority that rarely, if ever, use a computer."
"Internet connections have slowly increased in U.S. households, but getting the disconnected minority online will continue to be difficult. Age and economics are important factors, but the heart of the challenge is deeper. Many people just don’t see a reason to use computers and do not associate technology with the needs and demands of their daily lives."
The survey was conducted among 1,088 households and has a margin of error of +/- 3%.