Items tagged with customer support

Customer service. It's hugely important, but oft goes unchecked. In many cases, it's just outright overlooked. The amount of CSR complaints revolving around technology companies in general is staggering, and honestly, it's tough to find a single company with overwhelmingly positive remarks regarding service to the end-user. Microsoft knows it, and they want to change it. The company has this week teamed up with 24/7 Inc. in order to jointly bring the power of natural user interfaces (NUIs) and data analytics at cloud scale (Big Data) to enable the future of customer service for businesses. The agreement includes Microsoft merging its interactive self-service assets (clients, people and technologies)... Read more...