A routine update from Symantec Security Response wreaked havoc on a California company's clientele this week when it inadvertently tagged a program produced by Solid Oak Software as a virus and cut off the Internet access of Solid Oak customers.
This is the third time in less than a year that Symantec's Norton products have caused severe damage to computers running CYBERsitter software offerings, said Brian Milburn, president of Solid Oak Software, in a statement. "In my opinion, Norton products are worse than any virus I can think of," he said.
Symantec finally issued a fix on Friday, but that's a long time to be without the Internet. Despite the fact it was a Symantec error, you can bet this hurts Solid Oak Software's rep amongst its customers.