OnePlus 5 Phones Receive OTA Update To Fix Serious 911 Emergency Call Reboot Bug

by Brandon Hill — Thursday, July 20, 2017, 10:39 AM EDT

Earlier this week, we learned of a troubling bug that was afflicting some OnePlus 5 owners. When trying to report an emergency by dialing 911 (or 999 in the UK), a user’s phone would instead reboot instead of being put through to a dispatcher.

Although the issue doesn’t affect every OnePlus 5 user, it’s a dangerous enough bug that OnePlus was quick to respond once the first reports of the problem began to surface. On Tuesday, OnePlus issued the following statement:

We have contacted the customer and are currently looking into the issue. We ask anyone experiencing a similar situation to contact us at support@oneplus.net.

Today, the company is proud to announce that it has tested a software update that resolves the issue. "We have begun rolling out the software update. Timing may vary by region,” said the company in a statement to The Verge. “We encourage OnePlus 5 users to download the update. If users haven't received a notification, check for the update by going to Settings > System Updates.”

For those that have already begun receiving the hotfix, it’s a relatively small 32MB download.

It’s unfortunate that this bug cropped up at all, but we have to give OnePlus credit for coming up with a solution in a few days time.

(Image Source: Rishi Singh)

Tags: 911, OnePlus, oneplus 5

Brandon Hill

Brandon received his first PC, an IBM Aptiva 310, in 1994 and hasn’t looked back since. He cut his teeth on computer building/repair working at a mom and pop computer shop as a plucky teen in the mid 90s and went on to join AnandTech as the Senior News Editor in 1999. Brandon would later help to form DailyTech where he served as Editor-in-Chief from 2008 until 2014. Brandon is a tech geek at heart, and family members always know where to turn when they need free tech support. When he isn’t writing about the tech hardware or studying up on the latest in mobile gadgets, you’ll find him browsing forums that cater to his long-running passion: automobiles.

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