OnePlus 5 Phones Receive OTA Update To Fix Serious 911 Emergency Call Reboot Bug

oneplus 5
Earlier this week, we learned of a troubling bug that was afflicting some OnePlus 5 owners. When trying to report an emergency by dialing 911 (or 999 in the UK), a user’s phone would instead reboot instead of being put through to a dispatcher.

Although the issue doesn’t affect every OnePlus 5 user, it’s a dangerous enough bug that OnePlus was quick to respond once the first reports of the problem began to surface. On Tuesday, OnePlus issued the following statement:

We have contacted the customer and are currently looking into the issue. We ask anyone experiencing a similar situation to contact us at

Today, the company is proud to announce that it has tested a software update that resolves the issue. "We have begun rolling out the software update. Timing may vary by region,” said the company in a statement to The Verge. “We encourage OnePlus 5 users to download the update. If users haven't received a notification, check for the update by going to Settings > System Updates.”

one plus update

For those that have already begun receiving the hotfix, it’s a relatively small 32MB download.

It’s unfortunate that this bug cropped up at all, but we have to give OnePlus credit for coming up with a solution in a few days time.

(Image Source: Rishi Singh)