Items tagged with warranty

You have to hand it to HTC, the first company to build an Android handset (HTC Dream, otherwise known as the T-Mobile G1), for which it was handsomely rewarded. Samsung and Apple have stolen the smartphone show in recent years, but rather than pack it in and call it quits, HTC continues to build solid Android devices, the newest of which is the HTC One M9. And should you purchase one, HTC will provide a year of accidental damage protection at no cost. It's part of the HTC's new "Uh Oh" program, and as described, it's nothing short of awesome. Should... Read more...
Up until recently, you could purchase an iPhone from Apple (online or in an Apple Retail Store) and have a full 30 days to return it for a full refund, provided it was in new condition and repackaged with all of the original contents. According to Apple's revised return policy, you can still return an undamaged iPhone for a full refund, but the time period to do so has been slashed in half to 14 days. "You have 14 calendar days to return an item from the date you receive it. For an Apple iPhone, you have 14 calendar days," Apple's return policy states. According to 9to5Mac, part of the reason Apple... Read more...
As you might already know, OCZ Technology fell on tough times, filed for bankruptcy, and sold off virtually all of its assets to Toshiba. Following the acquisition, Toshiba launched OCZ Storage Solutions as a wholly owned subsidiary, a move that allows the hard workers at OCZ to continue pumping out solid state drives (SSDs) and other storage products without the worry of securing NAND flash memory chips in what's become a volatile market. What does all this mean in terms of warranty service? That was the big question leading up to a revised warranty page on OCZ's website. Short and to the point,... Read more...
You know that little strip in the iPhone that changes color to indicate when there’s been water damage? And how Apple avoided abiding by its warranties by noting that your iPhone showed water damage, even though you swore that you didn’t remember when or where it could have gotten wet? You weren’t the only one to feel screwed by Apple on that front, and you won’t be the only one to receive a cash settlement as a result. According to a leaked PDF acquired by Wired, Apple has agreed to pay a $53 million class action settlement for its failure to honor those warranties. The... Read more...
If you've been paying attention to Apple's most recent earnings reports, you'll probably be aware of two key points: one, the company's revenues continue to skyrocket, and secondly, China is increasingly important to that revenue increase. While Apple is typically viewed in a majorly positive light in North America, the company's image is held to an equally high standard in mainland China. Apple is opening up a multitude of new retail shops in the country, and as growth happens, so to do expectations. This week, the company's CEO issued an apology to one of its largest markets, vowing to "revamp... Read more...
A Belgian consumer rights organization has announced it will take Apple to court over the company's failure to satisfactorily disclose EU-mandated warranty terms. According to European Union law, consumers are entitled to a two year warranty, free of charge. Apple, meanwhile, charges for an Apple Care warranty after the first year and steers consumers towards this option. It's not hard to see the Belgian group's point. Here are a pair of screenshots from the UK Apple store. That's not the clearest language in the world. Apple's "More Information" page doesn't really improve things. That first comparison... Read more...
EVGA is rolling out a new and improved 'Global Warranty' policy designed to make it easier to have your graphics card or other EVGA brand computer part serviced without having to wade through a ton of red tape or jump through hoops, regardless of where you live. The big change is that the warranty no longer belongs to the purchaser, but is instead tied to the specific EVGA product. It's the way things should be, and now they are. For products shipped from EVGA on or after July 1, 2011, registration is no longer required for RMAs with the company's Guest RMA process. That means you can sell or otherwise... Read more...
If Hollywood has taught us anything, it's that aliens will attack us at some point. For every E.T. and Alf, there's a dozen War of the World derivatives. "To Serve Man" was a cookbook, after all, and that dates back to when the world was broadcast in black and white, forget about your fancy HDTV. This inevitable fact is why it was so disheartening (or silly, as it were) to find out Asus, for a time, was specifically excluding "space invasions" from its Warranty Extension Program. Doesn't anyone at Asus have cable, or go out to the movies, or read comic books? Here is the part that was picked up... Read more...
Intel recently unveiled a special warranty plan that allows users a one-time replacement for a processor they inadvertently cook while overclocking, but it cost a (relatively) small fee--between $20-35, depending on your particular CPU. Gigabyte and CyberpowerPC have partnered to offer Intel’s plan, called the Intel Performance Tuning Protection Plan, in some CybewrpowerPC systems for free. The freebie will apply only to systems with certain Intel X or K chips (per the original plan conditions) and Gigabyte Z68 motherboards. Users can redeem their replacement CPU through CyberpowerPC’s... Read more...
Intel today unveiled a pilot program that provides warranty protection to overclockers in the event they get a little bit overzealous with pushing the pedal to the metal. For a fee, Intel will provide a one-time replacement of certain processors that were damaged by overclocking and/or over-volting. It's completely optional and in addition to the original three-year standard warranty that already applies to Intel's retail boxed processors. Intel is pleased to announce the introduction of a new pilot plan targeted at the enthusiast community. The enthusiast community is a critical market segment... Read more...
Word around the Web is that some hard drive makers are cutting down their warranty terms, the timing of which couldn't be any worse (we'll get to that in a minute). Western Digital is dropping the distribution warranty period for Caviar Blue, Caviar Green, and Scorpio Blue drives from 3 years to 2 years (Caviar Black and Scorpio Black will still carry 5-year warranties). News of Western Digital's reduced warranty terms was first reported by The Register, which got its hands on the following letter: This new warranty policy will be effective for drives shipped from January 2nd, 2012. It is important... Read more...
We know solid state drives are fast. We know they don't use any moving parts. And did we mention that they're fast? But the one unknown this early in the SSD game is how reliable they truly are. Conventional wisdom says that without any moving parts, and with garbage collecting schemes that limit the number of writes and rewrites, a well built SSD should potentially last as long as that of the average hard drive. Only time will prove that theory right or wrong, and in the meantime, OWC is offering customers warm fuzzies in the form of a 5-year warranty for its Mercury Extreme Pro 6G SSD line. According... Read more...
A high-five is in order for Corsair for more than doubling the warranty period on its Hydra Series H60 CPU cooler from two years to five years, ensuring that there's at least one component you won't have to worry about for the life of your system (unless you keep your systems for more than five years, in which, it's time to upgrade, playa!). And don't go pounding sand if you already purchased an H60 cooler, the extended warranty applies to you, too. "The new, longer warranty reflects the care that Corsair has taken with design and construction of the H60, as well as the choice of high-quality materials,"... Read more...
Gorilla Glass or no, the iPhone 4's screen appears to be more fragile than its predecessors. According to SquareTrade, a third party warranty company (including accidental coverage), iPhone 4 glass breakage is up 82 percent over the iPhone 3GS. Additionally, accidental damage in total is up 68 percent over the prior model. SquareTrade analyzed iPhone accidents for over 20,000 iPhone 4s covered by SquareTrade Care Plans over the first four months of its availability, and compared that to 20,000 iPhone 3GS claims for the same period of time. The results of the study, according to SquareTrade, show... Read more...
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