Items tagged with J.D. Power and Associates

With increasingly sophisticated smartphones featuring 4G connectivity littering the mobile landscape, wireless carriers are jockeying for position trying to build out the best network, and it appears Verizon Wireless is out in front, according to J.D. Powers and Associates' latest biannual study. J.D. Power and Associates examines network performance from a variety of viewpoints, focusing on 10 different problem areas that can affect the customer experience. These include (in order of importance): Dropped calls Calls not connected Audio issues Failed/late voicemails Lost cast Text transmission... Read more...