Hi, Phil. A very nice TWC “Residential Account Specialist” stopped at my house this evening. She said she was visiting the customers in her area to make sure everything is ok with their service. She obviously had a printout of what we subscribe to from TWC and took notes of my feedback. Yes, TW is attempting to overcome the bad publicity. I indicated that I am sure she is familiar with Stop the Cap! and knows that it isn’t the local TW employees that there is a problem with — the comments all indicate that the service is great. The problem is with TW management and tiered service.
She admitted that there has been a lot of negative publicity. The only “propaganda” that she provided was that people don’t understand that it is only the 14% high-end users who are downloading two or three movies a day who would be affected. I said that although I don’t download movies, I will soon be retired and on a fixed income. However, when I am home, my computer is up all the time. With all of that on-line time, I have no idea how many GB I use. Of course her response was that it would not effect me — even on RR Lite.
I asked for and received the representative’s card, which includes her cell phone number and e-mail address. As all TWC representatives I have had contact with, whether on the telephone or as service representatives, she is a very personable lady.
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