"While we have worked to resolve your issues and questions to the best of our ability," the letter said in part, "the number of inquiries you have made to us during this time had led us to determine that we are unable to meet your current wireless needs."
Sprint said that the customers didn't owe anything, that termination fees were waived, and that a switch to another wireless carrier needed to be completed by July 30 if they wanted to keep the same phone number.
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