Recall issued on overheating Acer gaming PCs

Recall issued on overheating Acer gaming PCs

Acer is recalling its Predator Gaming desktop units, in conjunciton with the U.S. Consumer Safety Product Commission, because of the potential for them to overheat, melt and catch fire.

The models being recalled are ASG7200 and ASG7700 (printed on the bottom right-hand corner of the panel on the right side of the unit), because there are certain wires inside that can get pinched and thus overheat. That can lead to melting or other damage to the unit and, in some cases, fire. The CSPC issued the recall alert, saying Acer had voluntarily recalled the units after receiving two reports of units that had short-circuited, "resulting in melted internal components and external casing." Neither report was from the United States, the CSPC said, and no one has been injured. The recall affects about 215 units.

The gaming machines (made in China) ran $2,000 to $6,000 when sold in the states from May to December 2008. Acer is telling users to stop using the machines, unplug them and not open or close the hard disk drive door, because that increases the risk of pinching the wires.

Owners should call 1-866-695-2237 in the United States, 1-866-706-2237 in Canada and inform the first agent they speak with that the call is related to Predator and have the serial number on hand. The agent will take that information and put owners in touch with a specialist for "detailed instructions." Otherwise, owners can e-mail customer service and a representative is supposed to get back in touch within one business day.

Acer will repair all units for free.
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News:
The gaming machines (made in China) ran $2,000 to $6,000 when sold in the states from May to December 2008

Holy crap, hefty price tag there. But then again....

News:
The models being recalled are ASG7200 and ASG7700...The recall affects about 215 units.

It doesn't seem to have been a hot selling item...its good that no one's house has burned down or anything. Commendable for Acer to recall after only a couple claims; it seems too often mfg's wait until dozens and dozens of claims before doing anything.

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I wonder what their process is for handling the recalls. It would be damned inconvenient for someone that lives in the middle of nowhere (where I grew up) to box up their PC and be without for a week or more, in this day and age. Of course, most people here don't have to worry... you have four other computers to pay your online bills with, right? :p

Damn sexy looking case, though.

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It seems silly to manufacture 'High end' machines in China!

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tanka12345:

It seems silly to manufacture 'High end' machines in China!

It makes perfect sense!  As electronics get advanced and smaller, you need tinier and younger hands to assemble them.

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Isn't that inferring Child Labour? :P

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Actually, it's implication. Inference is what you did. :)

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it seems that a lot of high end computers are having issue, Dell with it XPS and Alienware and now this people oh well! at least they understand the problem and they will help you not like DELL!!!

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The reason they have issues is they try to cut the costs and use second class equipment. Seriously look at it, in all reality I believe is a rip off. Look at a Falcon Northwest Unit (just as a prime example). I could build there entire line up for half of what they charge, and that is actually more than it would cost me. However, as a saving grace at least they generally use 100 percent top end equipment in there units. Of course when your charging someone 3 times the cost; even when paying someone to assemble and OC it properly. You are in a great way ripping them off. Of course if you go to a dealer and say I want this of course they will sell it to you. SO I chalk most of it up to personal stupidity.

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That case is pretty cool, I read a review of that pc though, it said that was way overpriced for it's performance.

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