Kingston To Replace Select Flash Drives For Improved Security - HotHardware
Kingston To Replace Select Flash Drives For Improved Security

Kingston To Replace Select Flash Drives For Improved Security

Slip-ups and the like happen, but they're never fun to deal with. Thankfully, Kingston is helping those affected by their latest goof get over the bitter taste by giving them a new, bug-free replacement. In a world full of lackluster customer service, this is a welcome change to the norm. Evidently, a number of Kingston's DataTraveler Blackbox, DataTraveler Secure – Privacy Edition (DTSP) and DataTraveler Elite – Privacy Edition (DTEP) were shipped with inadequate security protocols, but the company will be replacing affected drives with new units that include "an improved security architecture."

Kingston is offering its customers the following: a FIPS-certified replacement for the DTBB; and the DataTraveler Vault – Privacy Edition for the DTSP and DTEP. The reason is because they were notified in December by a third-party security consulting firm that the DataTraveler BlackBox, DataTraveler Secure – Privacy Edition and DataTraveler Elite – Privacy Edition contained a potential security flaw, and we're guessing that independent verification confirmed the story. John Holland, vice president, U.S. sales, Kingston, voices his opinion here:

"We have decided the best way to address this problem is to offer our customers replacement units that incorporate newer and stronger security architecture. Since we were first notified of the potential hack, we have concluded that exchanging drives is the proper solution for our customers." Customers who own one of the affected drives should contact Kingston's Customer Service Department for full details of our standard return process. For the customer service phone number in your region, visit www.kingston.com/driveupdate.


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I own a Datatraveler Elite, thanks for the info!

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Good move on the part of Kingston ! However, from what I am told, if one flies to the United States with one of these devices, one can be required when passing through customs to reveal the necessary codes so that it can be inspected. As far as I know, the Chinese have not adopted this procedure, but as we know, they are under a certain amount of pressure to learn from their betters when it comes to such human rights as privacy....

Henri

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I've traveled with my USB keys several times and never asked about the contents. But you're right, they used to be much stricter when it came to electronics. I remember having to turn on my laptop at the security checkpoint several years ago, now not so much.

BTW, Kingston BlackBox costs $250 for a 8GB drive...

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Not bad, 250USD for an 8GB USB key ! Give the premium they command, it's not hard to understand why Kingston feels a need to recall and replace devices that don't work as they should....

Henri

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Bingo! Haha, offering free replacements is the least they could do. I still don't understand how an 8GB could cost that much.

My trust sandisk USB drive from over 6 years ago has a rubbery outer shell that makes it extremely resilient. It also seems much better made than their titanium brand while costing a third as much when it was bought.

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Yeah Kingston has generally been pretty tight on support anyway so I am not entirely surprised. I used there memory on several computers and never had an issue. I am using Mushkin black now, but I remember looking at Kinston HyperX to when I got it and the timing on the Mushkin was better as well as it's Black performance profile and the price was the same.

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