Bit Offender: Latest Antivirus Update Kills Systems - HotHardware
Bit Offender: Latest Antivirus Update Kills Systems

Bit Offender: Latest Antivirus Update Kills Systems

Customers of the antivirus/antimalware company BitDefender ran headfirst into a major problem over the weekend, courtesy of a (very) faulty virus definition update for systems using 64-bit flavors of Windows. After installation, users flooded the company's forums complaining that BD was now identifying every executable on the system as being infected. To its credit, Bit Defender responded quickly to the situation; the update was apparently yanked less than a day after it was made available. The following is an exerpt from BD's official webpage on the topic:

"Today BitDefender products running on Windows 64-bit systems experienced problems caused by a faulty update. Multiple BitDefender and Windows files have been incorrectly detected as Trojan.FakeAlert.5 and have been moved to quarantine. Based on the information we have, only .exe, .dll and other binary files have been quarantined (no pictures or documents). Consequently, on some systems BitDefender did not run anymore, applications did not work and/or Windows did not start on those systems."



The same site links to various tools and procedures that can be used to repair the problem, including those systems which are no longer capable of booting. There's no published method for repairing the problem en masse, unfortunately, which means IT admins who rolled the update out across a corporate network all at once may be stuck fixing the problem one system at a time. Kudos to BD for jumping on the problem as quickly as it did, but this is the sort of issue that makes us wonder if the company is performing the right sort of in-house testing. It's one thing to have an update that kicks back false positives on a few esoteric executables that the majority of people don't use. An update that locks out every single executable is something that really should have been caught before it was rolled out; it's not as if booting and restarting a system is a high bar for product testing.

If you have been impacted by this issue we suggest you download the tools to solve it directly from BD. The company notes that malware authors have already started distributing fake solution tools with botnets baked in.
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LMFAO whats with everyone this month :) there was the video card heat issues from the update now this. does no one test their products anymore thinking they are just that pro? Wink

Luckily i don't have bit defender installed :P

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ouch

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"BD was now identifying every executable on the system as being infected."

I don't know why but I found that extremely hilarious!!

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I am glad I have mine on manual update :-)

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Im just sitting here wondering if my sister updated hers or not -.- lol

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Haha! It's a good thing I don't use BD. Or wait...

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This cannot be good for PR. I have never used this product before but to make a system unstable or crash I would expect that from Adobe or some other application software that is incompatible but not from an update to an antivirus program. This may be a first.

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This is probably because these are the same people who for the past decade that have been behind those "clean your PC pop-ups!".

All those times you click on a website and have a scanner automatically start running in order to install Trojans! They probably finally decided to start a company and change the codes and call it an anti-virus.

Old habits must die hard, and they couldn't get away from their roots of worming peoples computers and crashing the bios :P

IF YOU NOTICE? Even the fonts look similar to the ones in those malewares?

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Stuff like this makes me want to get rid of all anti-virus software. I'd almost rather take my chances having my computer be messed up by a virus, than have a faulty anti-virus move every file on my computer to God-knows-where, then have to wait for the company to fix it, if my computer didn't already crash.

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Hi everyone,

First, thanks to Joel and HotHardware for the kind words - we still want to mention that we are very sorry for the problems that our update may have caused. A very small number of users have been affected, and of those many already have solutions. We were able to revert the bad update quickly and only those who performed the update in that short window were affected

We have been providing information to our users via support articles that are updated regularly as we implement solutions for the various customer configurations that are brought to our attention.

Home users will find solutions here:

www.bitdefender.com/site/KnowledgeBase/consumer/#638

BitDefender Business Client users will find solutions here:

www.bitdefender.com/site/KnowledgeBase/consumer/#643

BitDefender Security for File Servers users will find solutions here:

www.bitdefender.com/site/KnowledgeBase/consumer/#642

If you cannot find assistance with those - please call

US: 954-928-2780

Outside US: 888-527-9405

Or, if you have a MyBitDefender account, you can access chat here, http://www.bitdefender.com/site/contact/, by choosing support, then your product, and the red chat icon at the bottom right of the email page you are redirected to.

BitDefender is a trusted security software provider, with nearly 10 years experience in providing only the most secure solutions. We want to assure everyone that this is an isolated case and that we are working continuously to solve the current issues.

Please accept our apologies for any inconvenience caused.

Thanks -

Nicole B.

BitDefender

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What is a good anti-malware product to use? I use AVG and I think it has one built in! I think though I would like to have a stand alone program to handle that kind of thing, and obviously don't want bit defender!

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bbdl might I suggest Malwarebytes hope this helps.

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