Well, at least one thing has been made clear: anyone with faulty Sandy
Bridge gear won't be left out to dry. Intel has already set aside a
billion dollars or so to complete the needed return/repair processor,
and just about every major PC maker on the planet has issued a public
statement letting customers know that they are in good hands. Many power
users snapped up Sandy Bridge motherboards right away, only to soon
learn that there may be a few quirks related to connectivity.
Now, Acer Group is following suit by announcing that the company is
"fully aware of the issue and is taking all necessary steps to minimize
any inconvenience customers might experience." The company has also
stopped shipping the problem products and has issued a recall of the
machines that might be concerned from all distribution and retail
channels. At the same time, Acer is working in close collaboration with
Intel to coordinate the next steps.
In case a machine is impacted, Acer will offer the option to service the
defective unit, thus minimizing any inconvenience associated with the
need to backup and restore user data, as well as to re-install all
applications. While the timing of the service depends on the supply of
the fixed chipset from Intel, Acer is committed to complete the whole
activity in the shortest possible time. Alternatively, customers may
request to swap their affected PC with another Acer product of
comparable performance, and both options will be free of charge.