Items tagged with Comcast

Comcast CEO Brian Roberts is making good on the company’s ‘Comcast Cares’ policy. For many, however, it appears that Comcast Cares more about its bottom line than about its customers. Roberts made that clear at Business Insider’s Ignition conference after he was asked point blank by the publication’s EIC, Henry Blodget, to respond to customer complaints about data caps. Roberts first tried to dance around the use of the term data caps, stating, “But they’re not a cap. We don’t want anybody to ever not want to stay connected on our network.” In other words, since Comcast doesn’t simply turn of the... Read more...
Comcast doesn’t exactly have a sterling reputation when it comes to customer service or its business practices, and its latest stunt isn’t likely to win it to win it much praise either. Comcast doesn’t take too kindly to its customers pilfering copyrighted media content, so it has taken matters into its own hands by using unencrypted browser sessions to dish out its own brand of Internet justice. If one of its customers is found to be downloading or sharing content that has been flagged as infringing on copyrighted material, Comcast uses a man-the-middle attack to inject a “popup” warning message... Read more...
Over the past week, we’ve detailed Comcast’s continued efforts to spread data caps to more of its markets in the United States. Starting December 1st, nine additional markets in the states of Arkansas, Louisiana, Tennessee and Virginia, will be hit with 300GB monthly data caps. But of course, these same customers have the option of opting for unlimited data, but they will have to pay an additional $35 per month. The assumption was that Comcast was making this move because of “data hogs” that were slowing the network down for others — you know, “The needs of the man outweigh the needs of the few.”... Read more...
We don’t usually associate Comcast with the word fair, but that’s exactly the term the telecommunications company is using to describe its new plan to expand its restrictive data caps to additional markets across the United States. According to a new report, which has been confirmed by Comcast, customers in nine additional cities will now be subject to 300GB monthly data caps. For these customers, the all-you-can eat data buffet is effectively going away — that is unless you’re willing to pay Comcast even more money. Comcast says that its new 300GB plans will go into effect starting December 1st,... Read more...
Comcast sure knows how to rile up its customers. As if the company didn’t have enough issues dealing atrocious customer service, it also hits seemingly random markets with pesky data caps. While some Comcast customers are able to surf the Internet unencumbered, others — like customers in Atlanta, Miami and Nashville — are strangled by 300GB data caps and overage fees if they blow past that limit. After monitoring Internet usage and listening to customer feedback in these three markets, Comcast thinks that it has the solution for customers that routinely use more than 300GB of data per month — charge... Read more...
It looks as though Google isn’t the only big name in tech that plans to resell wireless service as a Mobile Virtual Network Operator (MVNO). According to a new report, Comcast is looking to become an MNVO with the help of none other than America’s largest wireless carrier: Verizon Wireless. In 2011, Comcast a number of other cable companies banded together to sell spectrum licenses to Verizon for nearly $4 billion. Under the arrangement, Comcast reserved the right to resell Verizon’s cellular service in the future if it choose to do so. That time has come, and Comcast is looking to cash in. Verizon... Read more...
Comcast earlier this summer announced that some of its Xfinity customers living in the Northeast would see a bump in their broadband Internet speeds at no additional cost, and we can confirm that to be true. As promised, Comcast turned the dial from 105Mbps to 150Mbps at our headquarters in Massachusetts. "We continue to increase our speeds because we know faster Internet and Wi-Fi means you can do more, enjoy more and move along with your day with a bit more ease. So, go ahead – reboot your modem to enjoy your new Blast! Internet with downstream speeds up to 150Mbps," Comcast stated in an email... Read more...
Over the past few months, Comcast has been ramping up its deployments of Gigabit Pro in select markets around the United States. Gigabit Pro, which was first announced in Atlanta earlier this year, offers customers symmetrical 2Gbps speeds, making it twice as fast as Google Fiber. However, Gigabit Pro isn’t for everyone. In addition to hefty startup costs that total $1,000 ($500 installation, $500 activation), Gigabit Pro will set you back a princely sum of $299.95 per month. With that being said, Comcast is looking to bring fiber to the masses and hopefully at a cost that’s more in line with Google... Read more...
Data caps are the bane of any active broadband Internet subscriber, and let's face it, the arbitrary limitation is mostly hogwash. You know it, we know it, and heck, even Comcast knows it. But if that's the case, then why does Comcast impose a 300GB per month data cap on its Internet service? That's a good question -- so good that it stumped one of Comcast's higher ups.Jason Livingood is the Vice President of Internet Service for Comcast. He's also a Twitter user, and when asked on the microblogging service about the data caps, Livingood gave a refreshingly honest answer, one that strongly suggests... Read more...
Media giant Comcast has a cunning plan to develop a new video platform, infiltrate tens of millions of homes with it by 2017 using its existing infrastructure, and seduce customers and content publishers along the way. It's called "Watchable" and it could launch within a matter of weeks. According to Business Insider who cites several anonymous individuals familiar with the plan, Comcast wants to tap into the creativity of digital-video producers like The Onion, AwesomenessTV, Vice, and more established brands like NBC sports and roll it into a service that will be watchable on Comcast's XFinity... Read more...
NBC-owned and operated (O&O) stations in San Diego, San Francisco, and Washington, D.C. are refusing to air an advertisement for Sling TV that paints a poor picture of the traditional pay-TV model. In response, the Dish Network-owned Internet TV provider slammed Comcast, which in turn owns NBC, in a blog post waxing angry over its censorship. "Here's the irony. The refusal to air our campaign endorses the ads' central truth: there are traditional pay TV-players that just don't get it," said Roger Lynch, CEO of Sling TV. "And what is it that they dn't get? Innovation benefits customers. Sling... Read more...
There's no shortage of ways to get games on your TV, but that doesn't matter to Comcast, because it wants to offer one of the more compelling ones. Perhaps it'll be able to pull that off on account of the fact that it's teaming up with EA, a company that knows a thing or two about games. Alright, I'll say it: Comcast and EA are two of the most hated companies on the planet, so to see them team up almost seems like two evil deities teaming up to further ruin the world. But without being snarky, this collaboration does have some high points, all of which are quite obvious from the get-go. Comcast's... Read more...
Google might have sparked the fiber internet wars with its highly acclaimed Google Fiber service for residential customers, but competitors like AT&T, Time Warner Cable, and Comcast have been close behind looking to offer matching (or greater speeds) in the same markets. One competitor that is touting faster speeds — actually, twice the 1Gbps speeds offered by Google Fiber — is Comcast. Comcast’s 2Gbps symmetrical Gigabit Pro was first announced in April for the Atlanta market, and will soon begin expanding to the San Francisco Bay Area, Chattanooga, and parts of Colorado and Oregon. What was... Read more...
Remember Dish Network’s Sling TV service? The streaming service launched to much fanfare earlier this year and secured 100,000 subscribers during its first month of availability. For a price of $20 per month, customers can access nearly twenty channels (including ESPN and TBS, and CNN) with the option to add themed packages like Movies and Sports for $5 each. Comcast is now launching its own service, called Stream, which gives Xfinity Internet customers access to roughly a dozen channels for $15 per month (this is paid in addition to your existing internet charges). The channel lineup will include... Read more...
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