Items tagged with Recall

Samsung opened itself up to criticism over the way it initially tried to handle a global recall of millions of Galaxy Note 7 devices on its own and it caught some heat as a result, but in giving credit where credit is due, the South Korean handset maker deserves praise for bouncing back and making quick work out of exchanging defective handsets for working models that aren't prone to exploding. That's underscored by Samsung now having replaced half a million recalled handsets in the U.S. "Samsung Electronics America, Inc. announced today that about half of all recalled Galaxy Note 7 phones sold... Read more...
Samsung has its hands full when it comes to dealing with the fallout from its global Galaxy Note7 recall campaign. However, the company is trying to make it easier for customers to determine if their brand new Galaxy Note7 smartphone is safe to use, and won’t all of a sudden burst into flames while charging. Samsung Australia put out some preliminary details on replacement stock earlier this month, but Samsung’s global press office has now issued the official rundown on changes that have been made to new Galaxy Note7 stock that will distinguish them from their fire-prone forebears. The first and... Read more...
The sky is most certainly falling over Samsung headquarters in the wake of reports that its hottest new smartphone, the Galaxy Note7, might actually be too hot to handle, literally. Samsung has received at least 92 reports of Note7 batteries overheating in the U.S. alone since its launch, with 26 of those resulting in burns and more than half causing property damage. While officially recalled in the U.S. now, Samsung has been criticized heavily in the media for their alleged slow response and hackneyed initial exchange program. [Image Source: Baidu] Samsung's public relations disaster may actually... Read more...
It's taken longer than it should have getting to this point, but Samsung has finally cooperated with the U.S. Consumer Product Safety Commission (CPSC) to formally recall 1 million of its Galaxy Note 7 smartphones. As part of the recall, Samsung said it's received 92 reports of batteries overheating in the U.S., including 26 reports of burns and 55 incidents involving property damage, among them fires in cars and a garage. "This recall involves the Samsung Galaxy Note 7 smartphone sold before September 15, 2016. The recalled devices have a 5.7-inch screen and were sold in the following colors:... Read more...
After making a series of moves to restructure its mobile business and renew interest in its Galaxy handset line, the situation with the recently released Galaxy Note 7 is taking quite a toll on Samsung. The South Korean electronics firm saw its market capitalization plummet by $22 billion over the past two days, a direct result of the global recall of Galaxy Note 7 devices that are prone to overheat and catch fire.This is just a bad situation all around. For consumers, the risk of a Galaxy Note 7 device exploding is a scary thing, especially with the influx of reports detailing various damage caused... Read more...
It's a pretty scary thing when an electronic gadget is prone to exploding and catching fire, as has been reported to happen several of Samsung's Galaxy Note 7 devices out in the wild. Adding fuel to the fire (see what we did there?), Samsung's been criticized for the way its handled the subsequent recall. It's still figuring out how best to handle the situation, and one option it has is to remotely deactivate potentially defective Galaxy Note 7 devices after a certain date. A user on reddit claims that Samsung's France division is planning to do exactly that. He was told by someone at Samsung that... Read more...
By now, we’d expect that most all Galaxy Note7 owners would be well aware of the dangers surrounding the phone. Samsung is in the midst of a global recall for the phone, airlines around the world are banning the use of the phone aboard planes, the FAA has issued a strict warning against using the devices aboard U.S. aircraft, and the U.S. Consumer Product Safety Commission is demanding that Galaxy Note7 owners stop using their device immediately. On top of that, U.S. carriers have been sending Galaxy Note7 owners text and email messages warning them of the explosion risk while charging, and Samsung... Read more...
Update 4:25PM - Samsung is also now urging customers not to use their Galaxy Note 7 devices, stating: "Because your safety is our utmost concern, we ask you to power down your Galaxy Note7 and exchange it now. We strongly encourage you to take advantage of the U.S. Note7 Exchange Program detailed above." You can find Samsung's notice here and their statements in the FAQ.To say that the launch of the Galaxy Note7 has been less-than-ideal for Samsung would be a gross understatement. Almost immediately following the device's shipment in market, it was discovered that some batteries in certain devices... Read more...
Reports began springing up last week that some Galaxy Note7 smartphones were exploding while charging. While we initially only heard of a handful of cases that were brought to light, Samsung was obviously tracking a larger number (relatively speaking). In fact, Samsung responded to the incidents rather quickly, publicly acknowledging the problem, verifying that it had received 35 reports of battery failures, and later announcing a global recall that would see all current Galaxy Note7 users receive a brand new replacement device (without an exploding battery, of course). Customers can exchange their... Read more...
Samsung announced earlier today that it would be recalling the recently released Galaxy Note7 due to reports of exploding batteries. It was confirmed by Samsung that a small number of Note7 devices (35 at last count) had exploded when charging, and the company quickly moved to recall the phones to ensure customer safety. If you’ve got a Note7, and are wondering how to get your replacement, you’ve got a couple of options. Samsung just sent word that they’ve setup a replacement and exchange program that gives Note7 customers a couple of options. Rather than re-has the details, here is the information... Read more...
It appears that initial reports that began to trickle out concerning exploding batteries on Samsung’s brand new flagship Galaxy Note7 smartphone were actually a bit more widespread than initially thought. While we had heard about two reports of batteries exploding while charging, Samsung confirmed today that it has received reports of 35 devices worldwide that have been identified with the defect. As a result, the South Korean company has issued a total and global recall of the Galaxy Note7. According to Samsung, it is working with its suppliers to pinpoint the exact cause of the battery failures... Read more...
It seems as though things might possibly be going from bad to worse for Samsung and its new shining star: the Galaxy Note7. We reported yesterday that two Galaxy Note7 customers have witnessed their smartphones fail in spectacular fashion, as the units actually exploded while charging. Samsung confirmed that it was investigating the matter in a statement to Reuters, writing, "Shipments of the Galaxy Note7 are being delayed due to additional tests being conducted for product quality.” Today, however, it looks as though a wide-scale recall may actual be coming for the Galaxy Note7 smartphones that... Read more...
Summers are meant to be hot, but your HP computer should not be. HP recently announced a worldwide voluntary safety recall and replacement program for certain notebook computer batteries. The affected batteries were sold or replaced worldwide March 2013 through August 2015 as accessories or spares for specific HP Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook computers. The affected batteries have the potential to overheat and pose fire or burn hazards. Customers can continue to use their computer without a battery if they plug it into... Read more...
Following a rash of user complaints over various video issues, Apple is launching a Repair Extension Program for late 2013 Mac Pro systems manufactured between February 8, 2015, and April 11, 2015. The issue with 2013 Mac Pro models manufactured between those dates is that some of them are running defective GPUs.Apple isn't making much noise about the program—the folks at MacRumors caught wind of it through an internal memo it obtained, and according to that memo, Apple's investigation of the reported problems led them to conclude that faulty GPUs are to blame. Affected systems can see a variety... Read more...
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