Items tagged with Comcast

It’s hard to believe that anyone in the United States expects the cable industry to react quickly to anything; be it customer complaints, innovation, or even something as simple as showing up on time for a scheduled service appointments. However, if you threaten a steady revenue stream for America’s cable giants, there’s sure to be a swift and furious response. Such was the case when the FCC issued a proposal that would give customers more choice when it comes to accessing cable video content, allowing them to save hundreds of dollars in fees at the same time. Under the FCC’s proposal, cable companies... Read more...
Let the confetti fly, Comcast has served up a 1Gbps Internet connection to a single home in Philadelphia, Pennsylvania! Okay, maybe that isn't cause for balloons and streamers, though it's a notable achievement because the connection is the first to use a DOCSIS 3.1 modem on a customer-facing network. The significant of using a DOCSIS 3.1 modem in a customer's home is that it paves the way for 1Gbps Internet on Comcast's existing network infrastructure. It's not like competing 1Gbps (and higher) broadband roll outs that require extensive network upgrades -- all Comcast needed in this case was a... Read more...
Several Internet service providers (ISPs) have drawn the attention of the Federal Communications Commission with so-called "zero-rating" offerings, which is the practice of exempting certain services from counting against a customer's data cap. What FCC chairman Tom Wheeler wants to figure out is whether or not zero-rating services run afoul of net neutrality rules. This is a relatively new thing on the part of mobile operators. T-Mobile made waves when it introduced Binge On, which allows customers to stream an unlimited amount of video from over 20 services, including Netflix, HBO Now, Hulu,... Read more...
It probably won't come as much surprise that Comcast and its customers aren't on the same page when it comes to data caps. Simply put, Comcast is in favor of charging extra when a customer goes over a set amount of data per month, while customers despise them and have filed over 13,000 related complaints with the Federal Communications Commission. Here's the thing, Comcast CEO Brian Roberts doesn't like the term "data cap" because hey, if you're a Comcast customer and you reach your monthly data allotment, the ISP will happily charge you a fee for more data. In other words, there's no off switch... Read more...
Netflix is on a mission to re-encode its entire library of movies and TV shows. The ambitious goal is to reduce data consumption by up to 20 percent without a degradation in video performance, and based on internal tests in which Netflix challenged employees to spot the difference between new and old streams, the effort seems to be working.The challenge was simple. Netflix placed two televisions side by side, each playing the same content except that one was streaming video based on the new bandwidth saving technology. Any employee who could spot a difference would win a bottle of champagne. In... Read more...
Comcast CEO Brian Roberts is making good on the company’s ‘Comcast Cares’ policy. For many, however, it appears that Comcast Cares more about its bottom line than about its customers. Roberts made that clear at Business Insider’s Ignition conference after he was asked point blank by the publication’s EIC, Henry Blodget, to respond to customer complaints about data caps. Roberts first tried to dance around the use of the term data caps, stating, “But they’re not a cap. We don’t want anybody to ever not want to stay connected on our network.” In other words, since Comcast doesn’t simply turn of the... Read more...
Comcast doesn’t exactly have a sterling reputation when it comes to customer service or its business practices, and its latest stunt isn’t likely to win it to win it much praise either. Comcast doesn’t take too kindly to its customers pilfering copyrighted media content, so it has taken matters into its own hands by using unencrypted browser sessions to dish out its own brand of Internet justice. If one of its customers is found to be downloading or sharing content that has been flagged as infringing on copyrighted material, Comcast uses a man-the-middle attack to inject a “popup” warning message... Read more...
Over the past week, we’ve detailed Comcast’s continued efforts to spread data caps to more of its markets in the United States. Starting December 1st, nine additional markets in the states of Arkansas, Louisiana, Tennessee and Virginia, will be hit with 300GB monthly data caps. But of course, these same customers have the option of opting for unlimited data, but they will have to pay an additional $35 per month. The assumption was that Comcast was making this move because of “data hogs” that were slowing the network down for others — you know, “The needs of the man outweigh the needs of the few.”... Read more...
We don’t usually associate Comcast with the word fair, but that’s exactly the term the telecommunications company is using to describe its new plan to expand its restrictive data caps to additional markets across the United States. According to a new report, which has been confirmed by Comcast, customers in nine additional cities will now be subject to 300GB monthly data caps. For these customers, the all-you-can eat data buffet is effectively going away — that is unless you’re willing to pay Comcast even more money. Comcast says that its new 300GB plans will go into effect starting December 1st,... Read more...
Comcast sure knows how to rile up its customers. As if the company didn’t have enough issues dealing atrocious customer service, it also hits seemingly random markets with pesky data caps. While some Comcast customers are able to surf the Internet unencumbered, others — like customers in Atlanta, Miami and Nashville — are strangled by 300GB data caps and overage fees if they blow past that limit. After monitoring Internet usage and listening to customer feedback in these three markets, Comcast thinks that it has the solution for customers that routinely use more than 300GB of data per month — charge... Read more...
It looks as though Google isn’t the only big name in tech that plans to resell wireless service as a Mobile Virtual Network Operator (MVNO). According to a new report, Comcast is looking to become an MNVO with the help of none other than America’s largest wireless carrier: Verizon Wireless. In 2011, Comcast a number of other cable companies banded together to sell spectrum licenses to Verizon for nearly $4 billion. Under the arrangement, Comcast reserved the right to resell Verizon’s cellular service in the future if it choose to do so. That time has come, and Comcast is looking to cash in. Verizon... Read more...
Comcast earlier this summer announced that some of its Xfinity customers living in the Northeast would see a bump in their broadband Internet speeds at no additional cost, and we can confirm that to be true. As promised, Comcast turned the dial from 105Mbps to 150Mbps at our headquarters in Massachusetts. "We continue to increase our speeds because we know faster Internet and Wi-Fi means you can do more, enjoy more and move along with your day with a bit more ease. So, go ahead – reboot your modem to enjoy your new Blast! Internet with downstream speeds up to 150Mbps," Comcast stated in an email... Read more...
Over the past few months, Comcast has been ramping up its deployments of Gigabit Pro in select markets around the United States. Gigabit Pro, which was first announced in Atlanta earlier this year, offers customers symmetrical 2Gbps speeds, making it twice as fast as Google Fiber. However, Gigabit Pro isn’t for everyone. In addition to hefty startup costs that total $1,000 ($500 installation, $500 activation), Gigabit Pro will set you back a princely sum of $299.95 per month. With that being said, Comcast is looking to bring fiber to the masses and hopefully at a cost that’s more in line with Google... Read more...
Data caps are the bane of any active broadband Internet subscriber, and let's face it, the arbitrary limitation is mostly hogwash. You know it, we know it, and heck, even Comcast knows it. But if that's the case, then why does Comcast impose a 300GB per month data cap on its Internet service? That's a good question -- so good that it stumped one of Comcast's higher ups.Jason Livingood is the Vice President of Internet Service for Comcast. He's also a Twitter user, and when asked on the microblogging service about the data caps, Livingood gave a refreshingly honest answer, one that strongly suggests... Read more...
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