Items tagged with Comcast

Comcast just announced its plans to introduce Xfinity Prepaid Services. This is a pay-as-you-go plan which allows customers to “refill” their subscription at any time for seven- or thirty-day periods. The service will be available later this year in Illinois, Michigan, Georgia, Florida, and Indiana and nationally by the end of 2017. Customers interested in Xfinity Prepaid Services pay a one-time set-up fee. The fee includes a Wi-Fi modem, a Digital Television Adapter (DTA) or remote control, and thirty days of complimentary service. There are no limitations on the number of times the service can... Read more...
If you’re a Nashville resident that’s looking to hop on the gigabit internet bandwagon and don’t won’t to wait around for the Google Fiber network build-out, you have a new option. Comcast today announced that its DOCSIS 3.1-based gigabit internet service trial is now available to residents and businesses in the Nashville, Tennessee area. Nashville is only the second market in the country to boast DOCSIS 3.1 service, following Comcast’s rollout in Atlanta just over a year ago. The good thing about going the DOCSIS 3.1 route is that Comcast can take advantage of gigabit internet speeds using existing... Read more...
It was with good intentions that Comcast took to Twitter to promote Comcast Cares Day, an annual event in which thousands of its employees go out and volunteer in their communities. What Comcast didn't take into account is the snarky nature of Twitter and backlash it would receive on the social network. Comcast created its own hashtag to draw attention to its philanthropic outreach effort—#ComcastCaresDay—but instead of good vibes and high fives, it attracted a mountain of mockery. Some if it came from ticked off Comcast subscribers who were taken aback by what they viewed as obvious irony, while... Read more...
Comcast has sparked the ire of customers across the country with its restrictive broadband data caps. Earlier this week, we reported that during the first half of 2015, Comcast received 863 complaints about its data caps. However, for the second half of the year, those complaints skyrocketed to nearly 8,000 as it expanded its data cap “trials” to additional markets. And it’s not just customers that are fed up with data caps; the Federal Communications Commission (FCC) has also let it be known that it won’t tolerate such nonsense. In fact, the FCC stipulated that in order for Charter to win approval... Read more...
Cable ISP customers aren't real keen on Comcast's broadband data caps and they're letting the Federal Communications Commission know about it in rising numbers. In the second half of 2015, there were 7,904 complaints about data caps, up from 863 complaints in the first half of the year. As of April in this year, the total was 1,463. Comcast, one of just two outfits to earn Consumerist's "Worst Company in America" title on more than one occasion (2010 and 2014), knows it needs to do a better job satisfying customers. That's why the ISP went on a hiring spree in March of last year, at the time noting... Read more...
Comcast is now offering its gigabit Internet service in the Atlanta area to compete with Google Fiber, but in reality, it’s unfortunately not really much competition at all. For starters, Comcast is offering the service at $70 per month, which matches the Internet-only Google Fiber package, but you must signup for a restrictive three-year contract to secure that pricing. But the hits don’t stop there — if you forgo the three-year contract, you’ll pay a more princely $139.95 per month AND face monthly 300GB data caps. We hate to say it, but gigabit Internet service with a relatively low 300GB... Read more...
Following a successful trial to a single customer's home in Philadelphia, Comcast is confident that it's ready to begin deploying the world's first DOCSIS 3.1-powered gigabit Internet service to several U.S. cities. The first of these will be Atlanta and Nashville, which will receive the upgrade in early 2016, followed by Chicago, Detroit, and Miami in the second half of the year. Gigabit Internet, though relatively scarce, is far from new—companies like Google and AT&T have been expanding their fiber optic networks to offer business and residential customers 1Gbps downloads and uploads. But... Read more...
It’s hard to believe that anyone in the United States expects the cable industry to react quickly to anything; be it customer complaints, innovation, or even something as simple as showing up on time for a scheduled service appointments. However, if you threaten a steady revenue stream for America’s cable giants, there’s sure to be a swift and furious response. Such was the case when the FCC issued a proposal that would give customers more choice when it comes to accessing cable video content, allowing them to save hundreds of dollars in fees at the same time. Under the FCC’s proposal, cable companies... Read more...
Let the confetti fly, Comcast has served up a 1Gbps Internet connection to a single home in Philadelphia, Pennsylvania! Okay, maybe that isn't cause for balloons and streamers, though it's a notable achievement because the connection is the first to use a DOCSIS 3.1 modem on a customer-facing network. The significant of using a DOCSIS 3.1 modem in a customer's home is that it paves the way for 1Gbps Internet on Comcast's existing network infrastructure. It's not like competing 1Gbps (and higher) broadband roll outs that require extensive network upgrades -- all Comcast needed in this case was a... Read more...
Several Internet service providers (ISPs) have drawn the attention of the Federal Communications Commission with so-called "zero-rating" offerings, which is the practice of exempting certain services from counting against a customer's data cap. What FCC chairman Tom Wheeler wants to figure out is whether or not zero-rating services run afoul of net neutrality rules. This is a relatively new thing on the part of mobile operators. T-Mobile made waves when it introduced Binge On, which allows customers to stream an unlimited amount of video from over 20 services, including Netflix, HBO Now, Hulu,... Read more...
It probably won't come as much surprise that Comcast and its customers aren't on the same page when it comes to data caps. Simply put, Comcast is in favor of charging extra when a customer goes over a set amount of data per month, while customers despise them and have filed over 13,000 related complaints with the Federal Communications Commission. Here's the thing, Comcast CEO Brian Roberts doesn't like the term "data cap" because hey, if you're a Comcast customer and you reach your monthly data allotment, the ISP will happily charge you a fee for more data. In other words, there's no off switch... Read more...
Netflix is on a mission to re-encode its entire library of movies and TV shows. The ambitious goal is to reduce data consumption by up to 20 percent without a degradation in video performance, and based on internal tests in which Netflix challenged employees to spot the difference between new and old streams, the effort seems to be working.The challenge was simple. Netflix placed two televisions side by side, each playing the same content except that one was streaming video based on the new bandwidth saving technology. Any employee who could spot a difference would win a bottle of champagne. In... Read more...
Comcast CEO Brian Roberts is making good on the company’s ‘Comcast Cares’ policy. For many, however, it appears that Comcast Cares more about its bottom line than about its customers. Roberts made that clear at Business Insider’s Ignition conference after he was asked point blank by the publication’s EIC, Henry Blodget, to respond to customer complaints about data caps. Roberts first tried to dance around the use of the term data caps, stating, “But they’re not a cap. We don’t want anybody to ever not want to stay connected on our network.” In other words, since Comcast doesn’t simply turn of the... Read more...
Comcast doesn’t exactly have a sterling reputation when it comes to customer service or its business practices, and its latest stunt isn’t likely to win it to win it much praise either. Comcast doesn’t take too kindly to its customers pilfering copyrighted media content, so it has taken matters into its own hands by using unencrypted browser sessions to dish out its own brand of Internet justice. If one of its customers is found to be downloading or sharing content that has been flagged as infringing on copyrighted material, Comcast uses a man-the-middle attack to inject a “popup” warning message... Read more...
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