Items tagged with Comcast

Comcast does not have a stellar reputation for customer service. Just the opposite, it is one of only two companies to be voted by Consumerist readers as the "Worst Company in America," earning the blog's not-so-coveted Golden Poo award in 2010 and again in 2014. Comcast made a vow to change that perception, and there is evidence its efforts are paying off to some degree. Yeah, we're as surprised as you are. After all, this is the same company that made headlines when one of its representatives changed the billing name of one of its customers from Lisa Brown to "A**hole Brown" after she decided... Read more...
  During his eight years in office as President of The United States, Barack Obama was often the target of barbs from once presidential hopeful (and former Arkansas Governor) Mike Huckabee. But today, we learned that there is only but so much torture that Huckabee can take, and there is at least one entity out there that is more deplorable than Obama in his eyes — folks, let’s give it up for Comcast! Huckabee took to Twitter to blow off some steam after Comcast missed a scheduled appointment to fix service issues. He started off by going for low-hanging fruit, comparing Comcast to United Airlines…... Read more...
Comcast has just announced its new unlimited wireless service, Xfinity Mobile. The service supposedly provides “America’s largest, most reliable 4G LTE network along with Comcast’s 16 million WiFi hotspots to provide consumers with a better wireless experience, for less money, on today’s most popular devices.” Xfinity Mobile customers will be able to take advantage of Comcast’s WiFi hotspots when available, and Verizon Wireless’ cellular network coverage when needed. Greg Butz, president of Comcast Mobile, remarked, “We’re doing mobile differently by bringing our customers the best networks... Read more...
When it comes to a bill that was passed both in the U.S. House and Senate that would kill off FCC rules pertaining to internet privacy, consumers are understandably somewhat upset and confused about what this all actually means. The FCC rules, which were ratified late last year, would require internet service providers (ISPs) to gain consent from customers before sharing or selling web browsing data and other identifiable information with third-parties. Lawmakers in the majority argued that the FCC overstepped its authority and that ISPs were being subject to regulations that don’t apply to companies... Read more...
Do you enjoy streaming television shows, but have not settled on just one package? Rumor has it that Comcast will launch app-based Xfinity Instant TV in the next few months. The IPTV service will include a number of packages and target broadband subscribers who do not pay for a traditional cable or satellite television package. There are not too many details about the packages yet, however, the service is expected to be a no-contract offering without “truck rolls” (equipment for a service delivered by a network operator). The packages will likely range between $15-$40 USD and include add-ons for... Read more...
Google Fiber just can’t a break these days. Just yesterday, we reported that parent company Alphabet is contemplating laying off additional employees and that plans to expand the gigabit internet service to 10 additional markets have been put on indefinite hold. Part of Google Fiber’s tender wounds are likely self-inflicted, with the company perhaps biting off more than it can chew at a time when it comes to deploying fiber in major markets across the United States. On the flip side, much of the damage has come from entrenched players like AT&T and Comcast which have been fighting to prevent... Read more...
Comcast's insistence on strapping data caps on customers seems to be at odds with advances in technology as a whole, but tough luck if you're an Xfinity customer, you might getting one anyway (depending on where you live). Remember those 1-terabyte trials Comcast's been trialing in select markets? It's now ready to deploy 1TB (1,024 gigabytes) data caps to a bunch more Xfinity customers across the nation. According to Comcast, more than 99 percent of its customers don't use a terabyte of data on a monthly basis Those who do go over the data limit will be charge $10 for additional 50GB chunks of... Read more...
It turns out the rumors you might have heard about Comcast getting into the wireless phone space were true. Comcast boss Brian Roberts confirmed as much today by announcing plans to partner up with Verizon to launch its own brand wireless service by the middle of next year, effectively making it an MVNO (mobile virtual network operator). There are several hundred MVNOs operating in the United States. The most popular ones tend to be owned by major wireless carriers, such as Boost Mobile (Sprint), Cricket Wireless (AT&T), and MetroPCS (T-Mobile), but that won't be of much concern to Comcast—both... Read more...
It looks as though Google is having a hard time overcoming the obstacles standing in the way of deploying Google Fiber in Nashville, Tennessee. When we last touched on the story, Google Fiber was lobbying to push “One Touch Make Ready”, which would allow Google to move Comcast and AT&T equipment installed on utility poles as needed — using approved personnel — to speed up fiber deployments throughout the city. Needless to say, Comcast and AT&T weren’t happy about the thought of a third-party manhandling its equipment, let alone the thought of another competitor entering the market. One... Read more...
Congratulations people of Chicago, Comcast just expanded the availability of its 1-gigabit broadband Internet service to your area. That sounds like reason for celebration, right? It should be except that compared to same service in Atlanta and Nashville, it costs twice as much for the speedy Internet connection. In Atlanta and Georgia, Comcast offered new customers willing to commit to three years of service a rate of $70 per month. Those who wanted no part of a long-term contract could pay $140 per month, which is what Comcast is charging for its 1Gbps service in Chicago. Unfortunately, Comcast... Read more...
Should privacy on the internet come at a premium? FCC Chairman Tom Wheeler does not think so. Wheeler has been battling ISP’s in order to guarantee that all internet customers have an equal amount of privacy. He remarked, “I would hope that privacy doesn't become a luxury item”. This comment is an obvious snub to both AT&T and Comcast who offer discounts to customers if they agree to let go of some of their privacy or charge a premium for extra privacy. AT&T charges customers $30 to $50 USD more per month if they want to opt out of "Internet Preferences”. This program tracks user’s browsing... Read more...
Internet providers are still hashing out issues with the FCC. In particular, Comcast is currently defend its “pay-for-privacy” model to the FCC [PDF]. Comcast has even contended that  “the FCC has no authority to prohibit or limit these types of programs.”So what exactly is the “pay-for-privacy” system? Essentially, companies like Comcast offers discounts to customers in exchange for allowing ISP's to use their data. Comcast then floods these customers with various behaviorally-targeted ads. Customers who prefer privacy over pricing are charged a premium.Several weeks ago a number of lawmakers... Read more...
Comcast is back in the news again. Yesterday, we reported on Comcast’s part in making it more difficult for Google to deploy its high-speed Google Fiber internet service in Nashville, and today we’re hearing that the media giant is facing a $100 million lawsuit in the state of Washington. So what exactly did Comcast do to find itself faced with such legal action? According to the Washington State Attorney General, the company sold “near-worthless” service plans to customers. “Customers who sign up for Comcast’s Service Protection Plan pay a $4.99 monthly fee ostensibly to avoid being charged if... Read more...
If you’re a tech nerd like all of us here at HotHardware, you crave speed. Faster graphics cards, faster processors, faster SSDs, faster smartphones — you get the idea. And of course, who wouldn’t want faster internet at relatively reasonable prices? In markets around the United States where there is little to no competition in the ISP arena, customers are usually stuck with just one broadband provider (meaning that you have no choice but to accept their data speeds and prices). It is because of this dark cloud surrounding the U.S. broadband internet industry that many enthusiasts become positively... Read more...
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