Survey Shows Americans Generally Unhappy With Their Cable Company, Particularly Time Warner Cable
The survey pings users for their experience regarding picture quality; high definition picture quality; ease of use of remote controls, cable boxes, and onscreen menus; interactions with the call center; and other topics that can make or a break a customer's opinion about a company.
Image Source: Flickr (Michael Dougherty)
On a 100-point scale, Time Warner Cable came in last both in terms of Internet service (54/100, representing a 14.3 percent drop compared to a year ago) and television service (56/100, representing a 6.7 percent drop compared to last year). Comcast, which plans on acquiring TWC, came in second to last in both categories with scores of 57/100 and 60/100, respectively. Those represent respective drops of 8.1 percent and 4.8 percent compared to last year.
What's troubling about the survey is that average score among all companies is just 63/100. As for ISPs, Verizon took the top spot with a score of 71/100, while all others scored between 54 and 65. In the TV category, the highest score was 69, which was achieved by both AT&T and DirecTV. All others scored anywhere from 56 to 68.
Are you happy with your cable operator and/or ISP? Sound off in the comments section!