Survey Reflects Rising Satisfaction Among Samsung Device Owners
Only two other mobile handset makers had a higher satisfaction rating than Samsung. One of them was Motorola Mobility, which climbed 5.5 percent to score a 77 on the 100-point scale. Interestingly, Motorola Mobility has held a slight lead over Samsung in consumer satisfaction every year since 2008, save for 2010 when both scored a 76 on ACSI's index.
Apple iPhone owners continue to be the most satisfied of all, though a changing of the guard could occur if the next iPhone release doesn't bring some fresh new ideas to the table. Apple scored 81 on the index, enough to outgun Motorola Mobility by 4 points and Samsung by 5 points, but it also represents a 2.4 percent decline compared to last year.
In terms of wireless carriers who offer service for all these handsets, Verizon came out on top (73), followed by Sprint (71), AT&T (70), and T-Mobile (68).