Study: Cell Phone Service Satisfaction at an All-Time High
With the exception of AT&T, which scored a 69, every major carrier was represented by a score of 70 or above. But it was Sprint that made the biggest improvement. Despite what some would consider a mass exodus to greener pastures in recent years, Sprint managed to increase its customer satisfaction index from 63 to 70, a seven point difference from one year ago, and 14 points from two years ago.
The survey, which was originally developed by the University of Michigan, pinged about 11,000 households for the first quarter and has a margin of error of plus or minus one point.