Newegg Responds To Concerns Over Fake Core i7 Shipments

Yesterday, we brought you news that a batch of Core i7 processors that shipped out of NewEgg had been complete fakes. The boxes in question looked real enough from the outside, but opening the cardboard revealed "fans" that were actually stickers and processors made of aluminum. and a bit of paint. At the time we identified D&H Distributing as the company responsible for shipping the "demo units" to Newegg in the first place.

We've just heard from Newegg regarding this problem; we're passing along their statement:
"Newegg is currently conducting a thorough investigation surrounding recent shipments of questionable Intel Core i7-920 CPUs purchased from information we received from our supplier, IPEX, stated that they had mistakenly shipped us "demo units." We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question.

Newegg’s top priority is to proactively reach out to all customers who may have been affected to ensure their absolute satisfaction. We have already sent out a number of replacement units and are doing everything in our power to resolve the matter promptly and with the least amount of inconvenience to our customers.

We have always taken pride in providing an exceptional experience for each customer, and we apologize for any inconvenience to our valued customers. We take matters like this extremely seriously, and are working in close cooperation with Intel and the appropriate law enforcement authorities to thoroughly investigate this incident."

We'd like to apologize to D&H Distribution for mistakenly identifying them as the source of the problem. With that said, we'd also like to point out that D&H Distribution could not have possibly dealt with the issue in a worse fashion. We don't know where the rumor that D&H Distribution was involved originated, but the smart thing to do would have been to contact the sites involved, explain the facts, and ask that they consider not laying the problem at D&H's doorstep until an investigation could be completed.

Instead, D&H sent out its lawyers, with utterly predictable results. News flash guys: Waving around a bunch of C&D letters doesn't make you seem tough, it makes you look like a company with something to hide.

Via:  Hot Hardware
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