Microsoft Revamping Terms of Service Agreements to Block Class Action Lawsuits
"We think this is the right approach for both Microsoft and our U.S. customers. Our policy gives Microsoft powerful incentives to resolve any dispute to the customer’s satisfaction before it gets to arbitration, and our arbitration provisions will be among the most generous in the country."
Gee, thanks? Microsoft goes on to give an example of how its updated TOS agreements could benefit you better than a class action lawsuit could.
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"For instance, we permit arbitration wherever the customer lives, promptly reimburse filing fees, and, if we offer less to resolve a dispute informally than an arbitrator ultimately awards, we will pay the greater of the award or $1,000 for most products and services—plus double the customer’s reasonable attorney’s fees," Microsoft says.
Still not convinced? According to Microsoft, by agreeing to never sue the company as part of a class action complaint, it will be in better position to resolve your disputes more quickly, and with "generous compensation" if an arbitrator ultimately agrees with your position.
Finally, Microsoft points out that it has a 45-day refund policy for select software and hardware purchased from retailers, including reimbursement of up to $7 in shipping fees.