Microsoft Apologizes For Surface Book, Surface Pro 4 Software Woes
There are definitely some growing pains associated with Microsoft's newest portable PCs, the Surface Book and Surface Pro 4. Users of both devices have reported various issues, most of which are software quirks, and Microsoft is working to correct each and every one of them. In the meantime, it wants owners to know it's sorry and that their complaints aren't going unheard.
The message was conveyed by the Surface Team In a post written by Microsoft's "John_F," a well known dude in the Microsoft Community.
"First, a big thanks to all of our customers for your open and candid feedback on Surface Book and Surface Pro 4. For those of you who've had a less-than-perfect experience, we're sorry for any frustration this has caused," the Surface Team stated. "Please know that we're reading your comments and hearing you loud and clear. Your input is incredibly valuable in helping us address you questions with timely updates and fixes."
The Surface Team said it's issued several updates via Windows Update and that more updates and fixes are on the way. As for when, the team only said "as soon as possible" and that they would "further improve the overall Surface experience."
While the post is short on specifics, one of the issues that plagued both the Surface Book and Surface Pro 4 was a screen flickering bug. It appeared to be related to Hyper-V, as disabling Hyper-V would eliminate the issue. Microsoft pushed out a firmware update in early November that fixed the problem along with "multiple display issues."
Users have also complained of the Surface Book and Surface Pro 4 losing battery life at an unusually high rate when in sleep or standby. That one hasn't been fixed but is undoubtedly on Microsoft's radar.
The message was conveyed by the Surface Team In a post written by Microsoft's "John_F," a well known dude in the Microsoft Community.
"First, a big thanks to all of our customers for your open and candid feedback on Surface Book and Surface Pro 4. For those of you who've had a less-than-perfect experience, we're sorry for any frustration this has caused," the Surface Team stated. "Please know that we're reading your comments and hearing you loud and clear. Your input is incredibly valuable in helping us address you questions with timely updates and fixes."
The Surface Team said it's issued several updates via Windows Update and that more updates and fixes are on the way. As for when, the team only said "as soon as possible" and that they would "further improve the overall Surface experience."
While the post is short on specifics, one of the issues that plagued both the Surface Book and Surface Pro 4 was a screen flickering bug. It appeared to be related to Hyper-V, as disabling Hyper-V would eliminate the issue. Microsoft pushed out a firmware update in early November that fixed the problem along with "multiple display issues."
Users have also complained of the Surface Book and Surface Pro 4 losing battery life at an unusually high rate when in sleep or standby. That one hasn't been fixed but is undoubtedly on Microsoft's radar.
